TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Tesla online store sucks!

Discussion in 'Model 3: Ordering, Production, Delivery' started by ocEVguy, Jun 12, 2019.

?

How do you rate the Tesla online store

  1. Worse then a Chinese reseller on Ebay

    24.4%
  2. Worse then the DMV

    12.2%
  3. Ok

    21.1%
  4. Good - they actually shipped your order and you received it on time

    42.2%
  1. ocEVguy

    ocEVguy Member

    Joined:
    May 24, 2019
    Messages:
    23
    Location:
    Newport Beach
    Does anybody know what the heck is the matter with the Tesla Online Store? I ordered a J1772 to Tesla converter back on 5/25 for $95 and Tesla took my money right away of course! Then I received a email on 5/27 saying my order has shipped but when I click on the FedEx tracking # , it just says a label was printed but nothing shipped!!! Its been over 2 weeks now and no updates and of course there is no Tesla Cust Svc Ph# to call and every time I email the store I never get a reply. Honestly, Why is Tesla so disorganized they should have the Car thing down by now!!! I'm sure they are losing $ millions of dollars in sales by just not having a decent online store for accessories and parts!

    Feel free to post you Tesla store horror stories and other bad experiences!
     
    • Informative x 1
    • Disagree x 1
  2. mgeneczko

    mgeneczko Member

    Joined:
    Feb 16, 2018
    Messages:
    85
    Location:
    Jersey City
    #2 mgeneczko, Jun 12, 2019
    Last edited: Jun 12, 2019
    I ordered a 14-50 adapter and samething, Fed-ex notification next day and nothing yet. Been over 2 weeks. They suck.
     
    • Informative x 1
  3. azred

    azred Active Member

    Joined:
    Apr 12, 2016
    Messages:
    1,859
    Location:
    Chandler, AZ
    Tesla sells expensive cars to the wealthy and not a polo shirt to be found. I realize the Bay Area is chilly all year, but not everyone wears sweatshirts in July and many of us don’t have the youthful physiques to pull off a tee shirt.

    Get a clue, Musk. You aren’t getting any younger either.
     
    • Funny x 3
    • Like x 1
    • Love x 1
  4. Bill Foster

    Bill Foster I'm going home!

    Joined:
    Mar 6, 2019
    Messages:
    855
    Location:
    Nashville
    Ordered a 14-50 adaptor from them, it shipped 2 days later and I got it in a week!
     
    • Informative x 1
  5. ZOMGVTEK

    ZOMGVTEK Member

    Joined:
    May 19, 2015
    Messages:
    558
    Location:
    'Merica
    I ordered a bunch of stuff from the store at the same time. Some stuff shipped immediately and I got tracking for it. Some stuff took weeks to ship and they sent tracking for that as well. But a few things shipped at random intervals and I never got a notification or tracking.

    Apparently its the wild west over there, but they do deliver eventually. And shipping is free.
     
    • Informative x 1
  6. davewill

    davewill Active Member

    Joined:
    Feb 5, 2014
    Messages:
    1,799
    Location:
    San Diego, CA, US
    #6 davewill, Jun 12, 2019
    Last edited: Jun 12, 2019
    Yeah, it's crazy that you can't log in and pull up your order status. I ordered some floor mats and the Aero wheel kit, and I have no idea when I might get them.
     
    • Like x 1
  7. Pommie

    Pommie Member

    Joined:
    May 27, 2019
    Messages:
    89
    Location:
    Boulder, CO
    I ordered the 14-50 Nema adapter, got an email confirming they shipped it with a tracking number. All that has happened is the label was printed. I emailed them and no response.

    I also ordered the Aero Wheel Kit and it came within days.
     
    • Informative x 1
  8. cbaaz

    cbaaz Member

    Joined:
    Feb 1, 2019
    Messages:
    177
    Location:
    arizona
    FYI

    I ordered a usb lightning cable and 14-50 adapter on 6/7 (14-50 showed out of stock on 6/6).
    Lightning cable shipped on 6/9 and was delivered today 6/12.
    14-50 shipped today and has estimated delivery of 6/14.
     
  9. qdeathstar

    qdeathstar Active Member

    Joined:
    May 17, 2019
    Messages:
    1,935
    Location:
    VB
    #9 qdeathstar, Jun 12, 2019
    Last edited: Jun 12, 2019
    chinese resellers are quite good. The tesla store is like the lemonade stand two crack babies would have if their parents were using it to wash money they made from selling meth.
     
    • Funny x 3
    • Love x 1
  10. electrifyme

    electrifyme Member

    Joined:
    Apr 15, 2018
    Messages:
    21
    Location:
    Bay Area
    I ordered the aero wheel cap kit.. it shipped and got delivered but never received it. FedEx stated shipping label didnt match my home address and told me to call the shipper.. we all know how that went. The only contact is their email address and no responses. They are forcing me to open a dispute with my credit card company. Smh.
     
    • Informative x 1
    • Funny x 1
  11. Crgkart

    Crgkart Member

    Joined:
    May 13, 2019
    Messages:
    37
    Location:
    Alberta
    I ordered the aero wheel cap kit on May 22, tracking label was created on June 8 and Fedex showed package left on June 11, ETA June 13 end of day.
     
    • Informative x 1
  12. P99GUY

    P99GUY Member

    Joined:
    May 29, 2019
    Messages:
    59
    Location:
    Corinth, TX U.S.A.
    I emailed them about the inability to order a product due to issues with their website/server.

    Their 24/48 hour response window only took them 6 days to respond.

    Even then they told me to just try again........
     
    • Informative x 1
  13. raviman8

    raviman8 Member

    Joined:
    May 15, 2019
    Messages:
    94
    Location:
    Ajax
    I am in the same boat as you... I purchased a..
    • NEMA 14-50 Adapter
    • Lugnut covers
    • Automatic Garage Opener
    • USB-C cables
    All around mid-May...

    Last Sunday June 2, I finally got an email stating my NEMA 14-50 has been shipped. Tracking # available within 24-48 hours. After 5 days I contacted my local Tesla service center, they mentioned to email the Online Ordering team, so I did. After 3 (business days) sending that email, no reply (did get an automated reply though). Created a chat session and the rep told me Online Ordering team typically replies back within 2 business days. It has now been 5 days since that email, and approach 2 weeks since it was "shipped", and almost a month since it was ordered.

    Don't have the slight clue about the other 3 items. But you are right, they did take my money quickly, no problem... Very frustrating, as I have been charging at home over a standard outlet at 9KM/hour....
     
    • Informative x 1
  14. Kleenerth3

    Kleenerth3 Member

    Joined:
    Jun 6, 2019
    Messages:
    580
    Location:
    Vista CA
    Hey Elon! You're on-line store sucks. It took me less than an hour to buy my upcoming blue LR AWD M3 and the rest of the freaking day to secure a wall connector. No supply in our local store or I would have gone there. Dude you have to speak with your suppliers and- BTW-
    Reputable companies don't charge your account until the merch is pulled and packed. Your cars kick ass and we're falling over ourselves to secure one. Why can't your online store meet those same standards?
     
    • Like x 2
  15. SMAlset

    SMAlset Well-Known Member

    Joined:
    Mar 4, 2017
    Messages:
    8,709
    Location:
    SF Bay Area
    #15 SMAlset, Jun 13, 2019
    Last edited: Jun 13, 2019
    I’ve ordered a few things from online. The tracking thru FedEx is bad. They picked up my order but didn’t scan it when picked up. I called FedEx and they couldn’t tell me anything so called Tesla again btw I think the phone number was on my order email from them, but not certain. Tesla said they’d ship another out to me. Anyway tracking finally got scanned (confirmed picked up when Tesla said it was) and FedEx took my package from Fremont and shipped it east of the ranges there then rerouted back to bay area and finally to me. I’m not a fan of Fed-Ex. What’s the point of tracking if you don’t scan the package at pickup and along the route. USPS is another carrier I have this issue with. Sometimes don’t get tracking until it’s out for delivery.

    Don’t recall problems with my other orders. Bought Model 3 fob, front sunshade, a leather fob keyring for our Model S (no longer sell) and can’t recall what else. Have a Boring Company cap which probably gets shipped from the same place.
     
    • Informative x 1
  16. kengchang

    kengchang Active Member

    Joined:
    Jul 17, 2017
    Messages:
    2,136
    Location:
    California
    Only item that I am still waiting for is the wireless charger. All the previous orders were shipped with in 3-5 days
     
    • Informative x 1
  17. Zaxxon

    Zaxxon Supporting Member

    Joined:
    Dec 11, 2012
    Messages:
    4,604
    Location:
    Colorado
    Similar here. I've had delays and bad experiences with the store in the past, but in the last several weeks I've ordered:

    2 HPWC
    X winter mat
    X phone dock
    Paint repair kit
    14-50 adapter
    5-20 adapter

    All shipped within a few days, with proper tracking info.
     
    • Informative x 1
  18. Big Dog

    Big Dog Active Member

    Joined:
    Mar 7, 2016
    Messages:
    1,499
    Location:
    Irvine, CA
    I've ordered a handful of things (trunk and frunk liners, touch up paint, sun screen, fob) in the past year, and they've all arrived as promised.
     
    • Informative x 1
  19. BluestarE3

    BluestarE3 Active Member

    Joined:
    Apr 2, 2016
    Messages:
    4,083
    Location:
    Norcal
    Haven't ordered anything lately, but in the past year, I ordered a cap, phone charging cable, license plate frame, 10-30 adapter, and cable organizer. With the exception of the cable organizer, everything arrived within a day or two. The organizer was backordered, but arrived in about a week (sooner than indicated).
     
    • Informative x 1
  20. 233.3

    233.3 Member

    Joined:
    May 15, 2019
    Messages:
    65
    Location:
    SoCal
    I bought a Tesla OEM J1772 to Tesla converter on Ebay. Got it in a couple of days. It works perfectly and no waiting.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC