Dang man...I just bought a 2018 MS and am waiting for it to ship from AZ to UT. This story is my fear. I really hope you’re able to get a resolution.Thanks for the reply. The car was granted an extended warranty by Tesla which I figured is sort of like a “certified” car.
I’ll keep following up, but so far they won’t even call me back and the rep says nothing can be done. This sort of experience and then response really is a weak pint for the brand. I would stay very far away from a potential used car purchase from Tesla until they handle these situations better and more fairly.
That's the thing, Tesla wants all the benefits of being a dealer but with none of the investment. Forget CPO, even the shady used car lots often have websites with pictures you can see, and a lot they pay for to let you browse the cars. It's okay that Tesla doesn't want to invest in lots, pictures, and more staff to keep these things up and get people the info they need to make a decision. It's their choice. But they want to enjoy the fat markups they get from paying trade-in prices for inventory and selling them at retail. Not even having the essentials covered will only lead to unhappy customers.
At this point they are REALLY banking on people valuing that one year warranty very highly. And if you really believe you're buying a durable good, is a 1 year warranty really that valuable?
the reason that pics aren’t taken anymore is because of all the complaints people had about the quality of the pictures.
I wouldn’t do it unless I was guaranteed a refund or at least put it towards another car if it’s crap. I bought used and had a great experienced. But I also had pictures. And then even more pictures (I know some people at Mannheim) my car was flawless. I don’t think I’d do it again today as things stand now.At one point this was definitely true with the infamous dropbox photos that look like they were taken in a cave. More recently though the photos were pretty good. Nowhere near where they should have been, but good enough to get a reasonable sense of the quality of the car. Not having photos is pretty cr*ppy because you're expected to buy a car 100% sight unseen with no possibility of a pre-purchase inspection.
I wouldn’t do it unless I was guaranteed a refund or at least put it towards another car if it’s crap. I bought used and had a great experienced. But I also had pictures. And then even more pictures (I know some people at Mannheim) my car was flawless. I don’t think I’d do it again today as things stand now.
The rep let me know a full refund was approved. It took some time, but it seems they realized this particular car was more damaged than it should be- per their policy.