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Tesla online used car purchase MAJOR ISSUES

TLLMRRJ

Active Member
Dec 19, 2019
2,054
2,450
Houston
It’s hard to tell from pics, but from what I see, most of that damage could be remedied by an ace detailer and tiny bit of airbrushing. Of course if you take it to a body shop, they’ll tell you that it needs a $20k paint job.
 
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Deisic

Member
Mar 3, 2020
22
3
Slc
Thanks for the reply. The car was granted an extended warranty by Tesla which I figured is sort of like a “certified” car.

I’ll keep following up, but so far they won’t even call me back and the rep says nothing can be done. This sort of experience and then response really is a weak pint for the brand. I would stay very far away from a potential used car purchase from Tesla until they handle these situations better and more fairly.
Dang man...I just bought a 2018 MS and am waiting for it to ship from AZ to UT. This story is my fear. I really hope you’re able to get a resolution.
 
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2101Guy

Active Member
Jan 6, 2020
2,300
3,397
USA
Tip: your paperwork has an area that allows one 90 days to opt out of mandatory arbitration. My suggestion? Opt out...of arbitration.
 
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IslandHydro

Member
Oct 24, 2018
216
137
Washington State
So my question to the OP is: was the ticking of all your boxes in essence a way better deal then the other similar models? If so, should you really be surprised that it doesn't end up being as nice as the similarly spec'd cars that were more expensive? If it seems too good to be true.....?
 

dmurch

New Member
Jan 31, 2021
4
3
Tampa
When I got my used Tesla, there was 2issues out of spec. Scratch over 1” and dent on rear bumper. I told them I wanted it fixed, with a little persuasion, they due billed it and are fixing it for free.
 
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Alysashley79

Active Member
Oct 4, 2013
1,243
544
Seattle(ish) WA
That's the thing, Tesla wants all the benefits of being a dealer but with none of the investment. Forget CPO, even the shady used car lots often have websites with pictures you can see, and a lot they pay for to let you browse the cars. It's okay that Tesla doesn't want to invest in lots, pictures, and more staff to keep these things up and get people the info they need to make a decision. It's their choice. But they want to enjoy the fat markups they get from paying trade-in prices for inventory and selling them at retail. Not even having the essentials covered will only lead to unhappy customers.

At this point they are REALLY banking on people valuing that one year warranty very highly. And if you really believe you're buying a durable good, is a 1 year warranty really that valuable?

I completely agree with you. I don’t think the one year warranty on top of the original 50k warranty is worth it imo. It would be in their best interest to either actually hire people that know used cars and treat those like they do with new car sales. Or hire a company to 100% handle their used car sales and then they get a cut. I know for a fact Mannheim who they already use handles sales such as this all the time. And when they take in a vehicle they take at least 25 pictures of each vehicle. Would be nice for Tesla to use those pics against them in cases like this!
 
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dannycamps

Member
Apr 8, 2019
765
698
Northeast USA
the reason that pics aren’t taken anymore is because of all the complaints people had about the quality of the pictures.

At one point this was definitely true with the infamous dropbox photos that look like they were taken in a cave. More recently though the photos were pretty good. Nowhere near where they should have been, but good enough to get a reasonable sense of the quality of the car. Not having photos is pretty cr*ppy because you're expected to buy a car 100% sight unseen with no possibility of a pre-purchase inspection.
 

Alysashley79

Active Member
Oct 4, 2013
1,243
544
Seattle(ish) WA
At one point this was definitely true with the infamous dropbox photos that look like they were taken in a cave. More recently though the photos were pretty good. Nowhere near where they should have been, but good enough to get a reasonable sense of the quality of the car. Not having photos is pretty cr*ppy because you're expected to buy a car 100% sight unseen with no possibility of a pre-purchase inspection.
I wouldn’t do it unless I was guaranteed a refund or at least put it towards another car if it’s crap. I bought used and had a great experienced. But I also had pictures. And then even more pictures (I know some people at Mannheim) my car was flawless. I don’t think I’d do it again today as things stand now.
 

TechOps

Member
Jun 4, 2017
215
253
Austin, TX
Just tell them that you agreed to normal wear and tear, but what you encountered was not wear and tear, it was undisclosed damage. You can press your position and probably win. (e.g. with the credit card you made the deposit with)

Maybe they will take $750 or $1k off the purchase price? You should be able to get a body shop to buff out a lot of what you showed in the pictures, for free (if you have a relationship with a detailer / body shop), or up to a few hundred bucks in labor. It won't be perfect, but it'll be much less noticeable than what you showed.
 

dannycamps

Member
Apr 8, 2019
765
698
Northeast USA
I wouldn’t do it unless I was guaranteed a refund or at least put it towards another car if it’s crap. I bought used and had a great experienced. But I also had pictures. And then even more pictures (I know some people at Mannheim) my car was flawless. I don’t think I’d do it again today as things stand now.

Same - when I bought my 85D used (this was after they abandoned their "CPO" process), it had a lot of pictures and the car itself in person looked like it just came off the showroom floor.

I am not certain I would buy a used one again today without being able to see it first unless it was a really good deal.
 

Cyborg

Member
Feb 7, 2021
10
12
Los Angeles
The rep let me know a full refund was approved. It took some time, but it seems they realized this particular car was more damaged than it should be- per their policy.
 

electricar

Member
Jul 31, 2018
270
338
NotCal
The rep let me know a full refund was approved. It took some time, but it seems they realized this particular car was more damaged than it should be- per their policy.

So basically they were seeing if you would roll over, accept the charges, and go home. The problem with this is that a happy customer tells one person about their experience and an unhappy one tells 100 people and possibly thousands more through social media. This is not a good look for Tesla and, as beatle has pointed out, could be easily solved by proper disclosures and photos as thousands of used car dealers use to sell cars over the internet.
 
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