I can't make this stuff up. This happened over the course of two days. I emailed Tesla Service Manager as well as the parts department email that I had previously to find out if Tesla over the counter parts have any warranty as the USB C port in the rear vent that I bought to retrofit my car wasn't working. No response. I find out later that the reason one of the ports isn't working is because darling daughter doesn't know her Lightning from her USB C and destroyed one of the USB C ports after numerous times of jamming the wrong connector in. I then emailed again to the service center with the same email that I used back in February asking if they had the part in stock that I need with the part number. I called on the phone numerous times only to be told to email them with a different address than the one I had so I used that one too. No response.
The next day around noon I called and asked for sales and got I guess a customer service person who said they are at lunch and she would follow up. Guess what? 3pm rolls around and clearly they are back from lunch and no one called. Between the time I called customer service and 3pm I called the two other service centers that are near me. Both did not answer the phone and all they said on the phone was leave a voice mail. I did for both service centers.
At 3pm I call back to customer service and they try calling my local service center again with no luck. They said they could try one of the other two where I left a voice mail or could escalate to management to call me back. I said try the service center before management and apparently they got someone as he all of a sudden appeared on the phone. No warm transfer or anything left me wondering who I was talking to at first, but whatever I can finally get my part. The guy makes me give my VIN which is utterly ridiculous for a no VIN part per the catalog, but finally he says he has ordered the part and it has No ETA. I said well do you think it will ever arrive and he said it looks like it is coming from PA and I could check back with the last 6 digits of my VIN for updates. I said okay are you going to send me an email with the order or something or how do I check on this. He says you can call us to check. I said but you don't answer the phone and he said, yup if we have a customer in front of us, we don't answer the phone (kind of rudely, but whatever). I've been to plenty of dealer parts departments and there isn't a line out the door for 3 service centers not to be answering their phone. I then said do you have an email where I can check the status and he said No.
So there you have it, Freaking outstanding TESLA. Woohoo, way to go!!. Oh, and to end the story right, Still no email from my main service center, and neither of the other 2 where I left a voicemail called me back. I didn't expect a voicemail from one where I placed the order, but the other 2 is just plain sad. I love this car, I hope I'll love the cybertruck even more, but Wow just Wow.
The next day around noon I called and asked for sales and got I guess a customer service person who said they are at lunch and she would follow up. Guess what? 3pm rolls around and clearly they are back from lunch and no one called. Between the time I called customer service and 3pm I called the two other service centers that are near me. Both did not answer the phone and all they said on the phone was leave a voice mail. I did for both service centers.
At 3pm I call back to customer service and they try calling my local service center again with no luck. They said they could try one of the other two where I left a voice mail or could escalate to management to call me back. I said try the service center before management and apparently they got someone as he all of a sudden appeared on the phone. No warm transfer or anything left me wondering who I was talking to at first, but whatever I can finally get my part. The guy makes me give my VIN which is utterly ridiculous for a no VIN part per the catalog, but finally he says he has ordered the part and it has No ETA. I said well do you think it will ever arrive and he said it looks like it is coming from PA and I could check back with the last 6 digits of my VIN for updates. I said okay are you going to send me an email with the order or something or how do I check on this. He says you can call us to check. I said but you don't answer the phone and he said, yup if we have a customer in front of us, we don't answer the phone (kind of rudely, but whatever). I've been to plenty of dealer parts departments and there isn't a line out the door for 3 service centers not to be answering their phone. I then said do you have an email where I can check the status and he said No.
So there you have it, Freaking outstanding TESLA. Woohoo, way to go!!. Oh, and to end the story right, Still no email from my main service center, and neither of the other 2 where I left a voicemail called me back. I didn't expect a voicemail from one where I placed the order, but the other 2 is just plain sad. I love this car, I hope I'll love the cybertruck even more, but Wow just Wow.
