Tesla Motors Club

IMO and based on two service and warranty visits Tesla Park Royal is the most uncaring and non-responsive motor workshop I have encountered in a lifetime of car ownership (Bentley, Nissan GTR, Audi and Mercedes). The specific cause of this post is their failure to reimburse my Uber receipts that was promised for my last visit to get the failed heater in my Model X replaced. On an earlier service visit I was offered an Uber voucher and that ended badly when Uber not only took the voucher but also charged my card and refused to refund the double charge. When I complained to the service manager at Park Royal I was told bluntly "Oh yeah we know that's an issue" but nothing was done about it. I then left a very critical review in response to their standard "rate your service visit" e mail but no one followed that up. Now they have ignored two emails from me asking for the enclosed Uber receipts to be refunded after having offered me the option of an Uber voucher or to just send the receipts and they would refund. When a business suffers from this type of malaise it's usually the person in charge of the branch that is to blame for failing to manage the staff properly so that they get away with this terrible level of customer service. To try to gauge how useless they are I also posted this on Google to see if they noticed it and refunded my Uber receipts but so far nothing. Anyone else "enjoyed" their customer experience at Park Royal?