Tesla parts ordering confusion

[Fabricpath]

Hello Everyone,

I am getting mixed responses from Tesla service center in Houston. I used to call or submit a ticket to get the parts I need, but today they asked me to go to the approved bodyshop to order parts because SC are not setup for over the counter parts ordering. Called couple of those bodyshops and they denied selling me the parts.

EPC doesn’t show prices nor the application to get registered is progressing.

Any recommendations to get parts other than ebay ?.

 

[GazMav]

Check the offical tesla parts catalog online as this will say if its a restricted part.

Parts Catalog

epc.tesla.com

All for free.

In the UK I then phoned my local SC ensuring they have a parts department, parts then told me to email parts list, confirmed availability then I called again to pay with card.
They even offered delivery.

They need the last 6 of the VIN and as mine was a salvage vehicle I might have accidentally given them the VIN of my other non salvage car and not the one I found on the internet

 

[Fabricpath]

Check the offical tesla parts catalog online as this will say if its a restricted part.

Parts Catalog

epc.tesla.com

All for free.

In the UK I then phoned my local SC ensuring they have a parts department, parts then told me to email parts list, confirmed availability then I called again to pay with card.
They even offered delivery.

They need the last 6 of the VIN and as mine was a salvage vehicle I might have accidentally given them the VIN of my other non salvage car and not the one I found on the internet

 

[Fabricpath]

Yeah that’s what I used to do but yesterday it was different and they canceled my ticket. I am going back today to talk to the manager.

 

[David.85D]

Yeah that’s what I used to do but yesterday it was different and they canceled my ticket. I am going back today to talk to the manager.

I’ve been doing it this way, too. Think it was just someone new…. Hope so at least…

 

[resdmd79]

From Robert
Having same problem in Austin Tx. Will try and buy a painted bumper cover from them. My SC won’t even respond. Any other suggestions?

 

[Plood]

Check the offical tesla parts catalog online as this will say if its a restricted part.

Parts Catalog

epc.tesla.com

All for free.

That site is fine if you already know the part number, but if you have a name it gives you 10 items, and the one you want for your model and year (say "door sill plate" isn't there. Is there a way to search it?

 

[airborne spoon]

That's odd I go to my "local" (2hr each way) service center for parts. I have an appt tomorrow for a battery diag, so maybe I'll try to buy a random part and see if they give me any crap about it. But the parts person has always been super cool with me so I'm not expecting any issues. Just gotta figure out what I should buy since nothing is broken right now lol.

 

[airborne spoon]

I'm at my service center now and I have the parts person getting me some parts and it's just like normal. I give her the numbers and quantity I want and she grabs them, (everything is in stock today, it happens sometimes).
So perhaps your SC just doesn't like you and that's why they won't sell you stuff

 

[Ken_Y]

I'm at my service center now and I have the parts person getting me some parts and it's just like normal. I give her the numbers and quantity I want and she grabs them, (everything is in stock today, it happens sometimes).
So perhaps your SC just doesn't like you and that's why they won't sell you stuff

Dealing with this now. Which SC did you use? I want to order some parts, raised a SR on the app but was told to use an email. The email responded saying they do not supply to body shops anymore but I told them I wasn't a body shop but an owner and now they won't respond.

 

[airborne spoon]

Dealing with this now. Which SC did you use? I want to order some parts, raised a SR on the app but was told to use an email. The email responded saying they do not supply to body shops anymore but I told them I wasn't a body shop but an owner and now they won't respond.

I always go to the one in rancho since it's the closest. But I always go in person and talk to people I don't like emails and crap.

 

[vcor]

Never had a problem buying parts at the Service center. I come in with the part number I want, and at least 1/2 the time it's in stock. When not in stock, it usually arrives within 2-7 days and I run by and pick it up. It may be the parts I order, but I'm often surprised at the low cost. Legacy dealers often charge 2-4 times the cost that Tesla has for something similar.

Never ordered a bumper (called Fascia). The unpainted ones appear to be available, but the pre-painted ones are Tesla Only.

Prices used to be in the catalog, but no longer. I think you have to register as a shop and have the approval to get prices. I just ask what the price is when I go into the SC. Helps to try and go in when it's not busy. Mornings and late afternoon should be avoided.

 

[Ken_Y]

Ok thanks @airborne spoon and @vcor. Was hoping to avoid going in person as it is easily a 1 hr + trip just to see if they have it in stock. Maybe I can try to give service a call first.

 

[jgatl]

@Fabricpath @Ken A I am having this exact problem in Atlanta. See my post here.