Tesla Reading service

[oie8]

Good afternoon,
Firs, thanks everybody for the help and support.
I know sometimes the different service centers don't get praised very much but I would like to share my experience with Reading service center.
I have used them twice: One on their premises and another one via mobile service.
Both times the service has been excellent.
Today Ralph and a colleague came to our place to fix an issue with a parking sensor. The communication via application was great, they were on time, they knew what to do and they did it. No fuss, no excuses, just perfect.
The same way the cars are far from being perfect, the handle of the new cars, in my opinion could be improved, the service so far has been the best I've ever had.
Regards,
Oscar

 

[richrootes]

To quote Basil Fawlty - ‘A satisfied customer - we should have him stuffed’

Good to hear amongst all the whingeing - enjoy the car

 

[Mr H]

ah but how is your Land Rover.......

 

[SpanishJ0n]

I'm from Newbury and use Winchester SC, also very good. Slightly further, but easier to get to and closer to town should I need to wait.

 

[Mr H]

I saw the title of this thread and thought that Tesla had partnered up with RNIB

 

[TechnoWatch]

I saw the title of this thread and thought that Tesla had partnered up with RNIB

Same here!

 

[M1tch]

Forums are normally full of issues, gripes and problems. Nobody normally posts about a positive experience. Like last night for example, I drove from home to work and had no issues - not really a thread worthy topic, but good to read positive feedback. Good job

 

[Adopado]

Forums are normally full of issues, gripes and problems. Nobody normally posts about a positive experience. Like last night for example, I drove from home to work and had no issues - not really a thread worthy topic, but good to read positive feedback. Good job

The tone of the forum recently is such that I have sometimes held back from praising any aspect of the car or the service ... it just seems to trigger criticism from others these days! Anyway, I will take the risk and comment that my Service experiences via Edinburgh SC have been consistently good. On one occasion recently they couldn't do the work at Edinburgh so they arranged to send a mobile tech ... and it turns out that though we are in the Scottish Borders we come under the Newcastle patch these days ... so a guy drove out 2.5 hours from Newcastle just to replace a section of the rear loom which wasn't even even causing any issues for me (it was a recall linked to potential cable abrasion that could affect rear camera function).