Tesla rear ended; advice on repair centres?

[Malaromane]

My beloved Model 3 got rear ended on the highway last night. Sadly, dashcam failed me and I didn't get footage of the accident but the case was pretty cut and dried since I was stopped with traffic in front of me and the van nailed me.

So aside from just venting, what I'm really after is any tips or advice about things I should know about getting my Tesla repaired. Should I hold out for a Tesla repair centre? I believe that the closest one to me would be in Oakville maybe -- I'm in Waterloo.

Getting a majorly damaged vehicle repaired is very new to me so it's all a bit overwhelming at the moment. Any and all advice would be gratefully accepted.

 

[Super Dave]

Very sorry to hear about your accident. Hope everyone is ok.

If I read correctly, your car is a little over 2 years old. You might consider using Tesla just for warranty protection.
They will stand behind their repairs and might balk at someone elses.

There is a service centre at Hwy 407 and the 400 (Vaughan) and as you mentioned, Oakville.
Perhaps one of them can do your repairs more quickly. Vaughan is abt 110 km from Waterloo
and Oakville abt 90 km.

They don't do service at the Waterloo location ?

 

[Malaromane]

[snip]
They don't do service at the Waterloo location ?

Thanks for the info. Much appreciated.

The Kitchener location does service but I don't believe that they do collision repair. Still waiting to hear from my insurance adjuster so hopefully I'll know more soon. I agree that it would seem best to stick with Tesla for the repairs if I can.

 

[mrElbe]

If Tesla can't repair it, then definitely go to a Tesla certified body shop. Do NOT go to any other type of shop that the insurance company suggests. You have the right to choose the repair shop.

 

[akidesir]

My Model 3 was involved in an accident on July 24th 2022. I brought my vehicle to a certified Tesla body/collision shop. Many parts to order, still waiting for one large part to arrive and it's been over 3 months. Might want to consider buying a new Tesla during your wait. That's what I did and have a new Model Y that I took delivery last month.

 

[Malaromane]

I have an appointment with the Tesla Collision Centre in Oakville but the earliest one I could get was for 05 Dec. Tempted to look at one of the "Tesla Certified" shops. Does anyone have any experience with or feedback about either:
Fix Auto (Waterloo)
or
CSN Golden Triangle (Guelph)