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Tesla recalls entire Model S fleet for seat belts

Discussion in 'Model S' started by yobigd20, Nov 20, 2015.

  1. Cyclone

    Cyclone Active Member

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    I saw the article, but it says an email went to owners and I received no such email. Have we confirmed this is real or some faulty reporting?
     
  2. yobigd20

    yobigd20 Well-Known Member

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    reuter's is reporting that "problem was discovered after a single report to the company in early November of a seatbelt assembly breaking when a customer in the front passenger seat of a Model S on the road in Europe turned to talk with passengers in the rear seat."
     
  3. demundus

    demundus Member

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    A juicy buying opportunity! Thanks wall street :)
     
  4. SouthlakeDad

    SouthlakeDad Member

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    I also received no email. Did anyone?
     
  5. bhuwan

    bhuwan Active Member

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    No email here either.
     
  6. Bangor Bob

    Bangor Bob Member

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    Sounds like the issue is a bolt with insufficient torque applied at assembly. Should be just a matter of re-torquing and/or applying threadlock compound. Being handled well as a voluntary recall.
     
  7. Max*

    Max* Autopilot != Autonomous

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    I thought the poster was a newbie, until I saw who it is, and decided, nah, must be a prank...
     
  8. AmpedRealtor

    AmpedRealtor Active Member

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    Also have not received an email, but the story is now on CNBC and stock is down almost 3%.
     
  9. Max*

    Max* Autopilot != Autonomous

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    Let's blame AutoPilot!
     
  10. yobigd20

    yobigd20 Well-Known Member

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    hah!
     
  11. AmpedRealtor

    AmpedRealtor Active Member

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    ^^ ROTFL!
     
  12. Cyclone

    Cyclone Active Member

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    I guess since this is the seatbelt, it's more headline worthy. But as Bangor Bob put it, it sounds like inadequate torquing of a bolt and since it's a non-trivial change, why isn't part of one of the "TSBs" that get applied to our cars whenever we go in for service? I mean, there is only one case of this happening.

    Now, don't get me wrong. I am happy that Tesla is being overly cautious and making sure we are safe, but to me at least, it didn't require all this fanfare. I guess TM thought it best to get out in front of the report before letting the media speculate like the battery fire?
     
  13. tomp

    tomp Member

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    I just received the email. I'm sure it takes some time to send out to all the owners.
     
  14. Stiff1

    Stiff1 Member

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    #16 Stiff1, Nov 20, 2015
    Last edited: Nov 20, 2015
    Here is the email I received.

    crm_wordmark_225x30.png

    We are sending you this email to inform you of a proactive action Tesla is taking to ensure your safety. Tesla recently found a Model S in Europe with a front seat belt that was not properly connected to the outboard lap pretensioner. This vehicle was not involved in a crash and there were no injuries. However, in the event of a crash, a seatbelt in this condition would not provide full protection. First and foremost, we care about your safety.

    This is the only customer vehicle we know of with this condition. Even though we have since inspected the seat belts in over 3,000 vehicles spanning the entire range of Model S production and found no issues, we have decided to conduct a voluntary recall as a proactive and precautionary measure to inspect all front Model S seat belts and make absolutely sure that they are properly connected. (We have no concerns regarding seat belts in the rear of Model S.)

    Our records indicate you own a Model S affected by this voluntary recall. We will be sending you an official recall notice by mail, but you don’t need to wait for this notice to schedule your free inspection.

    You have two options for your inspection:

    1) Use our online scheduling tool to book an appointment

    2) Visit a Tesla Service Center

    Locate your nearest service center using the link below and call directly to book an appointment. You can email the service center team if this is more convenient for you, email addresses are listed on the Find Us page.

    Alternatively, you can call 844-248-3752. By calling this number, you will automatically be routed to a local service center based upon the area code you are calling from. If you have a blocked number, or would like to reach a specific location, please dial the service center directly.

    If you are concerned about the status of your seat belt prior to your scheduled inspection, you may be able to detect this condition by pulling very firmly on the lap portion of your seat belt with a force of at least 80 pounds. This procedure may detect an improperly attached seat belt but performing this procedure does not replace the need for an inspection by a Tesla technician.
    Thank you for your ongoing support. Please do not hesitate to contact us if you have any questions.

     
  15. ilg

    ilg Some guy on the Internet.

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    I just got it too. And I'm not even an owner.
     
  16. AmpedRealtor

    AmpedRealtor Active Member

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    Just got the email, here it is...

    Model-S-Safety-Notification-1.jpg
     
  17. Rifleman

    Rifleman Now owns 2 Model S's!!!

    Joined:
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    Harrison Ohio
    I just got the email.


    We are sending you this email to inform you of a proactive action Tesla is taking to ensure your safety. Tesla recently found a Model S in Europe with a front seat belt that was not properly connected to the outboard lap pretensioner. This vehicle was not involved in a crash and there were no injuries. However, in the event of a crash, a seatbelt in this condition would not provide full protection. First and foremost, we care about your safety.

    This is the only customer vehicle we know of with this condition. Even though we have since inspected the seat belts in over 3,000 vehicles spanning the entire range of Model S production and found no issues, we have decided to conduct a voluntary recall as a proactive and precautionary measure to inspect all front Model S seat belts and make absolutely sure that they are properly connected. (We have no concerns regarding seat belts in the rear of Model S.)

    Our records indicate you own a Model S affected by this voluntary recall. We will be sending you an official recall notice by mail, but you don’t need to wait for this notice to schedule your free inspection.

    You have two options for your inspection:

    1) Use our online scheduling tool to book an appointment
    BOOK ONLINE
    2) Visit a Tesla Service Center

    Locate your nearest service center using the link below and call directly to book an appointment. You can email the service center team if this is more convenient for you, email addresses are listed on the Find Us page.
    FIND US
    Alternatively, you can call 844-248-3752. By calling this number, you will automatically be routed to a local service center based upon the area code you are calling from. If you have a blocked number, or would like to reach a specific location, please dial the service center directly.

    If you are concerned about the status of your seat belt prior to your scheduled inspection, you may be able to detect this condition by pulling very firmly on the lap portion of your seat belt with a force of at least 80 pounds. This procedure may detect an improperly attached seat belt but performing this procedure does not replace the need for an inspection by a Tesla technician.
    Thank you for your ongoing support. Please do not hesitate to contact us if you have any questions.
     
  18. DillyBop

    DillyBop Member

    Joined:
    Sep 24, 2015
    Messages:
    119
    Location:
    Middleburg, VA
    We are sending you this email to inform you of a proactive action Tesla is taking to ensure your safety. Tesla recently found a Model S in Europe with a front seat belt that was not properly connected to the outboard lap pretensioner. This vehicle was not involved in a crash and there were no injuries. However, in the event of a crash, a seatbelt in this condition would not provide full protection. First and foremost, we care about your safety.

    This is the only customer vehicle we know of with this condition. Even though we have since inspected the seat belts in over 3,000 vehicles spanning the entire range of Model S production and found no issues, we have decided to conduct a voluntary recall as a proactive and precautionary measure to inspect all front Model S seat belts and make absolutely sure that they are properly connected. (We have no concerns regarding seat belts in the rear of Model S.)

    Our records indicate you own a Model S affected by this voluntary recall. We will be sending you an official recall notice by mail, but you don’t need to wait for this notice to schedule your free inspection.

    You have two options for your inspection:

    1) Use our online scheduling tool to book an appointment
    BOOK ONLINE
    2) Visit a Tesla Service Center

    Locate your nearest service center using the link below and call directly to book an appointment. You can email the service center team if this is more convenient for you, email addresses are listed on the Find Us page.
    FIND US
    Alternatively, you can call 844-248-3752. By calling this number, you will automatically be routed to a local service center based upon the area code you are calling from. If you have a blocked number, or would like to reach a specific location, please dial the service center directly.

    If you are concerned about the status of your seat belt prior to your scheduled inspection, you may be able to detect this condition by pulling very firmly on the lap portion of your seat belt with a force of at least 80 pounds. This procedure may detect an improperly attached seat belt but performing this procedure does not replace the need for an inspection by a Tesla technician.
    Thank you for your ongoing support. Please do not hesitate to contact us if you have any questions.
     

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