Hi all - first a message for the mods: if this thread should belong to another forum, please feel free to move it (I decided to post it here because I am a Model S owner, but it is also applicable for the Model X, as those are the rules of the referral program).
So, getting down to brass tacks: have any of you got the same feeling as I do (that the referral program is a mess)?
I own a Model S since 2014, so I have had a chance to participate in every round of the referral program since its creation in july 2015, providing above 50 referrals in total so far. At the beginning things worked just fine. After the end of each round I would get an email confirming the prizes, selecting whatever there was to select, and I would get it delivered home some time after, more or less on time.
Until Round 5 (started in july 2016). From that round I won merchandise (weekender bag + owners jacket), but I only got it 2 years later. Yeah, 2 years chasing them...
In later rounds (6 and 7), prizes like invites to events or coupons for the RadioFlyer MS for kids always worked well, though. but merchandising was always very late.
By the way, for those who wonder what those rounds are, please check this link:
https://tesladiscountcoupon.com/history-of-referral-program-prizes/ - it's a comprehensive summary of all the rounds, the dates of validity, and the prizes to be earned
Anyway, since the end of round 9 (a round that went on between 19th may 2017 and 28th sept 2017 I have never received an email to confirm the referrals I made and invite to select prizes. It looks like my profile in the referral program is dead, or something. The website and the app still count my referrals, but I never get emails inviting me to select prices.
I have been in touch with Praveem to get help in solving the oldest issues (and they have indeed solved them), but I don't want to constantly bugger him with my stuff.
Any of you guys have experienced similar issues with the referral program? Don't you have the feeling that the team is understaffed?
Thanks for your inputs guys!