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TESLA Registration Issues. Help?

Discussion in 'Model 3' started by chr147, Aug 30, 2018.

  1. chr147

    chr147 Member

    Joined:
    Dec 25, 2017
    Messages:
    52
    Location:
    Las Vegas
    My car was delivered on 8/2. There were multiple issues with it, so I scheduled a service appointment with the Las Vegas SC. They took my car on 8/17 and gave me an ICE loaner. As of today (8/30) my car is still with them and no one can tell me when I will get it back.

    My temporary plates expire on 9/2. After reading some horror stories about registration, I went in on 8/25 to check the status of my plates and registration. The Delivery Advisor(DA) told me to wait until 1 or 2 days before my temporary plates expire, and to contact her if I don't see anything.

    I contacted her today (8/30) and after a few hours, she calls me to tell me that the third party that is registering their vehicles is experience "extreme processing delays" and that she can send the Electronic Dealers Report of Sale (EDRS) and I can register the car myself. I paid TESLA the registration fee when I picked up the car ($1,400) and now I will need to front another $1,400 to pay the DMV; TESLA will send me a refund check in a few weeks for the original registration fee that I paid on 8/2. It's a bit inconvenient, but I guess I have no choice if I don't want the plates to expire.

    I follow the DMV link and start the process, and the DMV site is asking me questions that I don't know the answer to. I text the DA if she knew the answers to these questions, and her answer to me is "if you'd rather wait for a copy to arrive you can, (the answers to my questions) will be listed in your registration packet". The "copy" she is referring to was sent out in the mail today, so I am hoping that I receive it before my plates expire (in 2 days). But what happens if it doesn't and I can't register my car? It feels like after she emailed me the EDRS, she stopped making herself available to answer questions.

    It really irks me that I paid for and am making payments on a car that has been in the shop for as long as I was driving it. TESLA is delivering cars that are incomplete and full of QC issues. There's nothing I can do about that part since it is in the shop, but since my DA is no longer responsive, does anyone have any recommendations on how I can solve this expiring temporary plate situation without letting it expire? Any feedback would be much appreciated.
     
  2. PoitNarf

    PoitNarf My dog's breath smells like dog food

    Joined:
    Jun 7, 2016
    Messages:
    2,250
    Location:
    NJ
    What issues needed addressing by the service center? What questions can’t you answer about the registration? Maybe someone here can answer them. The registration situation in Nevada sounds absolutely horrible. A bunch of you NV owners should start putting in escalated tickets in on the Tesla website, tweet Elon about it and even contact Electrek to see if they’ll post something about this so it gets more attention and hopefully gets resolved.
     
  3. ewoodrick

    ewoodrick Active Member

    Joined:
    Apr 13, 2018
    Messages:
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    Location:
    Buford, GA
    Maybe wait until the car is drivable and get another temp tag
     
  4. chr147

    chr147 Member

    Joined:
    Dec 25, 2017
    Messages:
    52
    Location:
    Las Vegas
    Service center just called me and told me that they broke something in the car while trying to fix it, and the car will not be drivable for a few weeks until they receive the part. Extremly frustrating.
     
  5. ChrisH

    ChrisH Active Member

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    Location:
    Milton, wa
    Good lord. Would they tell you what it was?
     
  6. chr147

    chr147 Member

    Joined:
    Dec 25, 2017
    Messages:
    52
    Location:
    Las Vegas
    Some leather piece behind the chrome that lines the door, i believe. It was over the phone and I am not familiar with the car's individual parts, so I am not 100% sure.

    It's extremely frustrating to continue making payments for a car that has sat in the Service Center for more days than in my garage. I'm doing my best to not yell at anyone.
     
  7. ChrisH

    ChrisH Active Member

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    Yeah. DId they give you a Tesla loaner?
     
  8. chr147

    chr147 Member

    Joined:
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    Location:
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    They gave me an ICE car.
     
  9. ChrisH

    ChrisH Active Member

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    Are they paying for all of the gas? Is it a semi premium car at least?
     
  10. chr147

    chr147 Member

    Joined:
    Dec 25, 2017
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    Location:
    Las Vegas
    It's a BMW 4 series. They will reimburse for the gas.
     
  11. ChrisH

    ChrisH Active Member

    Joined:
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    Messages:
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    Milton, wa
    Okay so not the worst thing ever but I understand. It’s not your Tesla that you are paying a loan for. Would be nice to be driving that car. Anything better on the 4 series than the 3?
     

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