@Showb1zz stated he bought it from a dealer and the car was still assigned to the original owner Tesla account, not Tesla. Let's ask to be sure,
@Showb1zz, does Tesla appear as an owner of the car any time after the original sale?
I bought the car from a dealer who claimed that the original owner just sold the car to them. When I got in the car it had the previous owners name for the car, his home and work address, and all locations from navigation history.
I when I test drove the car, the first thing I did was drive to a SuperCharger and charge the car. I was not asked for a CC, the car just charged and I figured that it was free. After I bought the car I charged the car a dozen times or so at various superchargers with no issue.
It wasn't until after the car was transferred to me that I was required to pay. I contacted Tesla CS and they told me that the previous owner never "activated' the FUSC.
Once I connected with the previous owner he told me that he had free sc and that he wasn't charged from the times that I used the SC between when I had the car and it was transferred to my Tesla account.