I posted a while back about my frustration with the inability of Tesla to get a solid working relationship or process in place for getting parts to repair shops. I know Elon said he will have his own body shops with "same day" turn around, but I'm not holding my breath. A lot of TMC members reached out to me and provided help and even got some help from Tesla.
I got my car back at day 28 (Today) from the repair shop. They were hoping to get it to me last Friday, but with the humidity in DC last week they wanted to make sure the paint was perfect. Note, that it was close SIX weeks before Tesla could get the parts to the body shop and even then there will still some parts missing and someone at the shop had to call in some favors from friends to get some small pieces.
The car is perfect after sustaining 14K worth of damages. Gap alignment is perfect, matches the rest of the car! The paint job is flawless and it was blended extremely well. I'm super pleased with Euro Pros Collision center in Gaithersburg, MD. They had such a bad experience with Tesla parts that they stopped servicing Tesla as their customers were getting upset with the long wait times and they got caught in the middle.
I was able to eventually able to get them to take my car in and I gladly paid the parts deposit and agreed to be a cool customer in terms of the potential wait time for the parts. That was easy for me as I had such a bad initial experience with another certified shop that there was NO WAY I was going to trust that other shop to do the work.
Euro Pros kept me in the loop the entire time for the parts process and while my car was being repaired. A huge thank you to Jesse who did the work and Tom who assisted Jesse in managing my expectations and always doing what was best to ensure a quality repair. I'm super thankful I was able to get them to fix my Tesla. If you ever find yourself in the DMV area with a busted up Tesla, I hope Tesla gets some processes in place to make it a better experience for the body shops and their customers. If you are MORE patient than MOST ppl and expect high-quality work on your Tesla find a way to get Euro to take your car and be cool with the wait time, it is worth it.
Thanks again Jesse and Tom, you have a customer for life, but don't take this the wrong way I hope I don't see you guys for a while! ;-)
I'll post before and after pics tomorrow!
Andy
I got my car back at day 28 (Today) from the repair shop. They were hoping to get it to me last Friday, but with the humidity in DC last week they wanted to make sure the paint was perfect. Note, that it was close SIX weeks before Tesla could get the parts to the body shop and even then there will still some parts missing and someone at the shop had to call in some favors from friends to get some small pieces.
The car is perfect after sustaining 14K worth of damages. Gap alignment is perfect, matches the rest of the car! The paint job is flawless and it was blended extremely well. I'm super pleased with Euro Pros Collision center in Gaithersburg, MD. They had such a bad experience with Tesla parts that they stopped servicing Tesla as their customers were getting upset with the long wait times and they got caught in the middle.
I was able to eventually able to get them to take my car in and I gladly paid the parts deposit and agreed to be a cool customer in terms of the potential wait time for the parts. That was easy for me as I had such a bad initial experience with another certified shop that there was NO WAY I was going to trust that other shop to do the work.
Euro Pros kept me in the loop the entire time for the parts process and while my car was being repaired. A huge thank you to Jesse who did the work and Tom who assisted Jesse in managing my expectations and always doing what was best to ensure a quality repair. I'm super thankful I was able to get them to fix my Tesla. If you ever find yourself in the DMV area with a busted up Tesla, I hope Tesla gets some processes in place to make it a better experience for the body shops and their customers. If you are MORE patient than MOST ppl and expect high-quality work on your Tesla find a way to get Euro to take your car and be cool with the wait time, it is worth it.
Thanks again Jesse and Tom, you have a customer for life, but don't take this the wrong way I hope I don't see you guys for a while! ;-)
I'll post before and after pics tomorrow!
Andy
