Tesla service is getting their sh-- together. I've had my my 'S' since 2017. I wacked an animal within it a week after I bought the car. Service/repair left quite a bit to be desired. It was almost a year long saga of disappointment.
I've had the car in for two minor items within the past several months. All was scheduled via the app with excellent communication and estimation of times. The first visit I was given a loan and the repair was ready almost to the minute. (I might be exaggerating a bit).
I'm sitting here now at the repair center. The tech spoke with me right at my appointment time. They determined the problem and within 5 minutes I had an estimated time of completion and Uber vouchers to go somewhere if I needed as it was about a 2 1/2 hours before completion.
All the time getting text updates on the progress. Good work Tesla!
I've had the car in for two minor items within the past several months. All was scheduled via the app with excellent communication and estimation of times. The first visit I was given a loan and the repair was ready almost to the minute. (I might be exaggerating a bit).
I'm sitting here now at the repair center. The tech spoke with me right at my appointment time. They determined the problem and within 5 minutes I had an estimated time of completion and Uber vouchers to go somewhere if I needed as it was about a 2 1/2 hours before completion.
All the time getting text updates on the progress. Good work Tesla!