Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Tesla repeatedly charging me for past charging sessions

ultrasurf

New Member
Aug 1, 2020
4
0
San Francisco
Tesla has been repeatedly charging me for charging sessions that I've already paid for in the past.

To be specific:
  • About 2-3 weeks ago, I had 2 separate charging sessions costing $1.00 and $2.25, each, at a Tesla destination charger. These were charged to my CC and paid for.
  • Starting last week, I have been charged amounts of $1.00 or $2.25 repeatedly, almost every day (I've accrued at least 10-15 of these charges since last week already).
One week ago, I called customer service, uploaded screenshots of what I've seen, and yet, after a week, I am still continually getting new credit card charges from them.

While they are continuing to investigate, I can't allow this go on. With their acknowledgement, I canceled my credit card, and I soon received an email from Tesla telling me to add a payment method, since I have unpaid balances.

Lo and behold, I logged onto my account today, and saw that the $1.00 charge from 2 weeks ago is now reading as "UNPAID".

While being charged $0-20 every day fraudulently is annoying, I'm much more worried about not being able to supercharge if I don't put a valid CC on my account, which is a huge issue, since I live in an apartment.

Does anybody know how I can escalate this issue or get more visibility to get this issue fixed more urgently? I don't have a popular Twitter account, so I'm not sure if Elon will see it if I tweet at him.
 

foxbat77

New Member
May 13, 2021
4
11
Central Vermont
Tesla has been repeatedly charging me for charging sessions that I've already paid for in the past.
To be specific:
  • About 2-3 weeks ago, I had 2 separate charging sessions costing $1.00 and $2.25, each, at a Tesla destination charger. These were charged to my CC and paid for.
  • Starting last week, I have been charged amounts of $1.00 or $2.25 repeatedly, almost every day (I've accrued at least 10-15 of these charges since last week already).
One week ago, I called customer service, uploaded screenshots of what I've seen, and yet, after a week, I am still continually getting new credit card charges from them.

While they are continuing to investigate, I can't allow this go on. With their acknowledgement, I canceled my credit card, and I soon received an email from Tesla telling me to add a payment method, since I have unpaid balances.

Lo and behold, I logged onto my account today, and saw that the $1.00 charge from 2 weeks ago is now reading as "UNPAID".

While being charged $0-20 every day fraudulently is annoying, I'm much more worried about not being able to supercharge if I don't put a valid CC on my account, which is a huge issue, since I live in an apartment.

Does anybody know how I can escalate this issue or get more visibility to get this issue fixed more urgently? I don't have a popular Twitter account, so I'm not sure if Elon will see it if I tweet at him.

You could try contacting your State's Attorney General.
 

KenC

Active Member
Sep 4, 2018
3,712
3,376
Maine
Cancelling a credit card to solve a repeated $1 and $2 charge seems a bit extreme. Why didn't you call your credit card company first?
 
  • Like
Reactions: TBrownTX

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top