Tesla repeatedly charging me for past charging sessions

[ultrasurf]

Tesla has been repeatedly charging me for charging sessions that I've already paid for in the past.

To be specific:

• About 2-3 weeks ago, I had 2 separate charging sessions costing $1.00 and $2.25, each, at a Tesla destination charger. These were charged to my CC and paid for.
• Starting last week, I have been charged amounts of $1.00 or $2.25 repeatedly, almost every day (I've accrued at least 10-15 of these charges since last week already).

One week ago, I called customer service, uploaded screenshots of what I've seen, and yet, after a week, I am still continually getting new credit card charges from them.

While they are continuing to investigate, I can't allow this go on. With their acknowledgement, I canceled my credit card, and I soon received an email from Tesla telling me to add a payment method, since I have unpaid balances.

Lo and behold, I logged onto my account today, and saw that the $1.00 charge from 2 weeks ago is now reading as "UNPAID".

While being charged $0-20 every day fraudulently is annoying, I'm much more worried about not being able to supercharge if I don't put a valid CC on my account, which is a huge issue, since I live in an apartment.

Does anybody know how I can escalate this issue or get more visibility to get this issue fixed more urgently? I don't have a popular Twitter account, so I'm not sure if Elon will see it if I tweet at him.

 

[Tam]

...get more visibility...

Some local TV news reporters would love to hear about viewer's problems and they have done pretty well on solving them just because of the visibility.

 

[foxbat77]

Tesla has been repeatedly charging me for charging sessions that I've already paid for in the past.

To be specific:

• About 2-3 weeks ago, I had 2 separate charging sessions costing $1.00 and $2.25, each, at a Tesla destination charger. These were charged to my CC and paid for.
• Starting last week, I have been charged amounts of $1.00 or $2.25 repeatedly, almost every day (I've accrued at least 10-15 of these charges since last week already).

One week ago, I called customer service, uploaded screenshots of what I've seen, and yet, after a week, I am still continually getting new credit card charges from them.

While they are continuing to investigate, I can't allow this go on. With their acknowledgement, I canceled my credit card, and I soon received an email from Tesla telling me to add a payment method, since I have unpaid balances.

Lo and behold, I logged onto my account today, and saw that the $1.00 charge from 2 weeks ago is now reading as "UNPAID".

While being charged $0-20 every day fraudulently is annoying, I'm much more worried about not being able to supercharge if I don't put a valid CC on my account, which is a huge issue, since I live in an apartment.

Does anybody know how I can escalate this issue or get more visibility to get this issue fixed more urgently? I don't have a popular Twitter account, so I'm not sure if Elon will see it if I tweet at him.

You could try contacting your State's Attorney General.

 

[Sklith]

Your credit card company would be able to assist with these fraudulent charges as well.

 

[KenC]

Cancelling a credit card to solve a repeated $1 and $2 charge seems a bit extreme. Why didn't you call your credit card company first?