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Tesla return policy

Tobin

Closed
Jun 6, 2020
43
3
Texas
If I cancel my order before delivery or return a vehicle in 7 days after delivery, will Tesla refund the transportation fee? I saw different answers at different places. Can anybody please confirm? Thanks.
 

FrankTUTB

Member
Jun 27, 2020
55
28
Mississippi, USA
According to the agreement in my order (I don't have the car yet), once the vehicle is physically delivered to you, the delivery fee isn't refundable. If you heard different things, it's possible that others have different delivery agreements.
Tesla has changed their delivery agreements many times over the years, so you'd just have read over yours to see. If you cancel before delivery, only the $100 deposit is lost.... and if it's canceled due to some craziness on Tesla's part, a firm call to a customer service person can sometimes get that refunded also... but it's less likely.

I put in my order on June 25.
 

MP3Mike

Well-Known Member
Feb 1, 2016
15,404
33,454
Oregon
If I cancel my order before delivery or return a vehicle in 7 days after delivery, will Tesla refund the transportation fee? I saw different answers at different places. Can anybody please confirm? Thanks.

Used Teslas don't qualify for the 7-day return period do they? And you don't pay a transportation fee for new cars.
 

TeeeeeeDub

Member
Jun 16, 2020
161
81
SoCal
I returned my Y the day after I took it home. All was refunded to me except the $100 order fee, which I’m being told is something they are trying to get back for me. I’m not holding my breath.
 

Shap

Member
Jan 30, 2020
92
67
Austin
I returned my Y the day after I took it home. All was refunded to me except the $100 order fee, which I’m being told is something they are trying to get back for me. I’m not holding my breath.

How much time did it take Tesla to return the money?
 

Tobin

Closed
Jun 6, 2020
43
3
Texas
I returned my Y the day after I took it home. All was refunded to me except the $100 order fee, which I’m being told is something they are trying to get back for me. I’m not holding my breath.

Can I ask when you ordered your MY? My understanding is same as yours. Only $100 is nonrefundable and all others shall be refunded. Otherwise, per the information on Tesla’s website, they would have committed a fraud.
 

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