First, I just expect a human being from the service centre to talk to me and explain what options there are, and if there are none then to say so and perhaps even be a little apologetic.
What could they do? They could say drive it down, it’s only 3 miles and we will have the wheel off in a jiffy. Or, we have a mobile service guy in your area tomorrow, he can stop by and have the wheel off. Or, take it to kwik fit and have them invoice us.
Really this isn’t about service centre availability, it’s about not sending out the AA/RAC as every other manufacturer does. They’ve chosen to in-house it, and can’t do it adequately.