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Tesla Roadside Assistance in Australia?

Discussion in 'Australia & New Zealand' started by Homer, Jan 17, 2016.

  1. Homer

    Homer Member

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    Does Tesla have its own roadside assistance in any of the Australian cities and, if they do, do they send a Tesla tech or is it just a subcontracted NRMA/RACV/RACQ, etc, service?

    I read on this forum that Tesla has specialised roadside assistance in at least some parts of the US. I can imagine an NRMA service vehicle struggling with some aspects of the car, depending on the issue of course.
     
  2. meloccom

    meloccom Moderator Aus/NZ

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    Hi Homer, welcome to the forum.
    Tesla does have its own roadside assistance but I have not had to use it so far.
    The assistance centre can remotely analyse your car and call a tow truck for anything more serious.
     
  3. Homer

    Homer Member

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    Thank you for the welcome meloccom. That's great to hear. I haven't had to call the NRMA from the road in as long as I can remember but I have called them once or twice in recent memory for a flat battery on one of our cars after returning from vacation. Fortunately that won't be an issue with the Tesla. But I was curious to know, just in case. :)
     
  4. TesAus

    TesAus Member

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    Hi Homer and welcome.

    Actually the model S does have a separate 12V battery like a normal car which can go flat. It normally charges via a DC to DC converter from the main battery. If it does go flat then I believe the high voltage contractor on the main battery opens and you can be just as stranded as a normal car. They had issues with the 12V batteries on some of the early US cars, but haven't heard of any problems with the Australian cars.
     
  5. Homer

    Homer Member

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    That is good to know. One of my cars came with a battery conditioner (read: trickle charger) and advice to always leave it plugged in (it's Italian...) so I just assumed that by leaving the Tesla connected to the charger that this would also keep the 12v battery charged. I wonder why they didn't do that?
     
  6. Dborn

    Dborn Confirmed

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    Welcome. The issue was the brand of 12 v they were using. There is no need for a trickle charger because the 12v charges from the traction battery through a converter, even when plugged in to a wall connector or supercharger. Be aware, the charger is built into the car. What is on your wall or the cable is a " connector", that is, a unit which allows current to flow when suitably connected and also regulates how much can be drawn.
     
  7. Homer

    Homer Member

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    Thanks for all the explanations. :smile:
     

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