Just wanted to share this success story. We are on a road trip from California to Indiana in our beloved Tess. Just 2 days in we are in Grand Junction CO, and got to our hotel as planned. Loved the trip planner feature in v6.2. As we park, we get the dreaded 12 volt battery error. Car is unable to drive, and need to call service. Ugh!! So I get online with Tesla Service right away. Bottom line, they really took care of us to make sure our road trip was not affected. They got us a rental vehicle that morning, and got Tess to the Denver Service Center without a blip on our schedule. We'll pick Tess up when we return. I was sure stressed out by the situation, but Tesla came through and got us back on the road without any delays. They will pick up the gas cost too so we will be made whole. No more stress, and we can enjoy our trip. Sure we miss Tess, but it's the best outcome given the circumstances. Thank you Tesla!! A couple notes of interest: (1) We saw a grey Tesla in a charging spot at our hotel when we arrived. Cool. But it was still there into the morning. And was NOT plugged in. Not cool. It's not a parking spot people! (2) Make sure to account for weather impacts on range in the Trip Planner module in v6.2. We had to charge to a SOC to get us to at least 30% destination SOC to account for light to moderate rain. And watch that destination SOC frequently. Every 5 minutes at least, to make sure you can adjust your speed to get it back into a safe range. We would try to keep it between 10-15% until we passed 2/3rd of the way to the next SC or destination. In which case you can start to let loose more and more since the distance is much shorter. This may be only an issue with an S60 due to the shorter range. Happy Travels!