Tesla roof rack installed by Tesla cracked glass

[JasonGT2]

Not sure how people are not having issues with Tesla model 3 roof racks? Upon reading some threads of broken glass I figured it would be safe to have Tesla service install their roof rack on my 2020 stealth 3. The tech didn’t use a torque wrench and hand tightened which I was worried about and for good reason. One day later I noticed this crack.
So it doesn’t matter if Tesla or anyone else is installing just use a torque wrench for gods sake!
I just reached out to Tesla service via app and will let you know how it goes.
Not the introductory post I would have wanted to start with but figured giving heads up to more people is needed.

Jason

 

[JasonGT2]

Picture of crack

 

[MarsOrBust]

It does matter, they installed it they broke it, they fix it.
If you installed it and the same thing happened you would have a bigger $$$ issue.
Just curious did you think of using SeaSucker ?

 

[JasonGT2]

My appointment is set for March so will see how the service goes.
Yes, regarding the sea suckers I read a few threads on broken glasses on model 3’s as well.
I felt like it was safer to go with a Tesla product and you know how that played out!

 

[Vaillant]

One thing to be aware of is the replacement glass may not have the same orange tinting when wet anymore. Not sure if yours originally does or not.

 

[MODEL+]

hmmm... I've seen glass cracks on the sides by the mounting points. But the middle of glass roof? Not quite sure how that works.

 

[MarsOrBust]

One thing to be aware of is the replacement glass may not have the same orange tinting when wet anymore. Not sure if yours originally does or not.

Not sure if mine came with glass that refracts that orange tint. When is it visible? I had it we’re it rain and no orange.

 

[JasonGT2]

hmmm... I've seen glass cracks on the sides by the mounting points. But the middle of glass roof? Not quite sure how that works.

I agree it’s seems as it is a glass defect. It just happened to happen when they installed the roof rack. The crack is from inside only. Not visible from outside and no signs of impact.

 

[JasonGT2]

Ya no orange here either.

 

[JasonGT2]

Noticed this post from 2019 a fellow member. It is interesting that it might be a defect if the crack is from inside which mine is so will let you know March 3rd!

 

[Vaillant]

Not sure if mine came with glass that refracts that orange tint. When is it visible? I had it we’re it rain and no orange.

It’s visible and quite obvious when wet. See my avatar.

 

[MarsOrBust]

Well my 2021 does not have that orange tint, sounds like they changed something. I think it looks kinda cool, very martian like.

 

[israndy]

I agree it’s seems as it is a glass defect. It just happened to happen when they installed the roof rack. The crack is from inside only. Not visible from outside and no signs of impact.

You never told us the end of the story. I just discovered that my roof rack cracked my glass so I am curious what the upshot was with yours

 

[JasonGT2]

Tesla service covered the glass since I had them install the roof rack.