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Tesla 's Number One Fanboy Neutered
- Thread starter Solarwind
- Start date
Hmm. I feel lucky to live 75 miles from a Service Center, because that means I'm 75 miles from the nearest city. To each their own.
Not exactly. I just don't want to live in one. There are good things about them, but I can get that by visiting. Monthly.
Source?
Warranty and Roadside Assistance Coverage: What You Need to Know | Edmunds has a nice mostly correct table of included basic and drivetrain warranties for new cars sold/leased in the US.
Doesn't matter whether you consider it part of the drivetrain or not. New Teslas do NOT have include drivetrain warranty that extends beyond the basic warranty. Model S and X include a drive UNIT warranty that is longer than the basic warranty.
Lex
Member
Drive unit and battery pack, here's the verbiage from my agreement anyway...
Battery and Drive Unit Limited Warranty
The Model S lithium-ion battery (the “Battery”) and Drive Unit are extremely sophisticated
powertrain components designed to withstand extreme driving conditions. You can rest easy
knowing that Tesla’s state-of-the-art Battery and Drive Unit are backed by this Battery and Drive
Unit Limited Warranty, which covers the repair or replacement of any malfunctioning or defective
Battery or Drive Unit, subject to the limitations described below
Guess I too subconsciously filed this as a "powertrain" warranty, good to know, for me it's one more check in "pro" column for the ESA, I'm at decision time (50k miles / 80k km). But either way, I knew my Model S was a risky venture and a declining asset I could just barely afford, but I require a car for work and that helps things out at tax time, and it's actually a helpful talking point for some of my industrial transformation work. It's been a big improvement in my life to be honest so it makes me sad to hear these stories. I hope everything works out.The Model S lithium-ion battery (the “Battery”) and Drive Unit are extremely sophisticated
powertrain components designed to withstand extreme driving conditions. You can rest easy
knowing that Tesla’s state-of-the-art Battery and Drive Unit are backed by this Battery and Drive
Unit Limited Warranty, which covers the repair or replacement of any malfunctioning or defective
Battery or Drive Unit, subject to the limitations described below
Received a call from Jason, Tesla service manager yesterday. No refund but he offered me some credit with Tesla service which is fine with me, I am totally happy with that.
We had a discussion of the quality of work and the need for mechanics to have pride in there work. Also how the quick ramp up of the company has made it hard to stay ahead of quality issues. Jason indicated they are pushing hard to reach 100% satisfaction, maybe unrealistic , but I'm sure every screwup comes back to bit again and again. It takes 50 attaboys to make up for one screwup and in my case, 5 screwups by 3 service centers is barely 50%.
I am super pleased with Tesla's attempts to solve the problem and not just blow you off like some merchants often do. I am a little worried though, that Tesla will have problems staying ahead of service requirement as cars multiply and get older.
We had a discussion of the quality of work and the need for mechanics to have pride in there work. Also how the quick ramp up of the company has made it hard to stay ahead of quality issues. Jason indicated they are pushing hard to reach 100% satisfaction, maybe unrealistic , but I'm sure every screwup comes back to bit again and again. It takes 50 attaboys to make up for one screwup and in my case, 5 screwups by 3 service centers is barely 50%.
I am super pleased with Tesla's attempts to solve the problem and not just blow you off like some merchants often do. I am a little worried though, that Tesla will have problems staying ahead of service requirement as cars multiply and get older.
Well the saga continues! We have 3000 miles since the $4500 axle repair. We had the car loaded for our trip to Custer SD for the Tesla Rally and were one hour from departure time. I moved the car to get extra room to do some dress up on the wheels. I noticed a large oil spot where the car had been sitting. Called Tesla and they requested pictures as I was concerned the car may not be in condition for a 1000 mile trip. After sending pictures of bottom of car showing oil covering the battery almost to the rear axle, Tesla said we are picking up the car don't drive. They were here to pick it up in two hours, barely enough time to unload. Obvious another SC mechanic screwup.
We were forced to cancel our trip. Tesla asked if we wanted a rented car. I said no! I will be dammed if I am going to a Tesla Rally in a rented car. All of our reservations were refunded except one in Billings $85.
We were forced to cancel our trip. Tesla asked if we wanted a rented car. I said no! I will be dammed if I am going to a Tesla Rally in a rented car. All of our reservations were refunded except one in Billings $85.
scottf200
Well-Known Member
Oh no! Very sorry to hear that. Glad they were able to come get it and hope it will be returned soon!
Barklikeadog
Active Member
Received notice from SL SC that the complete front drive unit was replaced due to damage from the installation of new axles. Won't get car back until late next week. :-(
To be fair:
1. We have only heard one side of the story.
2.) Not sure if relevant or not but I raised my eyebrows when I read:
I touch 130 and expect my Tesla to be gone and preaching the marvels of EV to my cell mates.
1. We have only heard one side of the story.
2.) Not sure if relevant or not but I raised my eyebrows when I read:
I touch 130 and expect my Tesla to be gone and preaching the marvels of EV to my cell mates.
Given the incredibly high failure rate you've suffered from Service Center work, has it occurred to you that maybe it's the other way around? That there was never anything wrong with your axles and the original symptoms were caused by your bad front drive unit? You should escalate your previous request again. Good luck!
The saga continues
Driving home yesterday from doctors appointment I was hearing a loud clunk coming from front of Tesla P64710 which you just had in for service for two weeks. Ironically this service was necessary because another Service Center had left the front drain plug lose. This noise was getting worse as we drove and I though it could be dangerous so decided to see what I could find. I started by removing the frunk. This is what I found. (pix)
I was unable to find the noise problem under the frunk . I drove the car over a pit and found the ball joint that connects to the sway bar was lose, required about one turn to tighten, left side. At least this time it was not life threatening.
Do all Tesla Service centers do work like this? Tesla has spent Thousands of dollars on SC screwups on just this car. how can they stay in business doing that?
Quality issues have been Battery relay, Front Axles, Control screen, Charge door, One door latch (fixed myself )
SC caused problems, Cracked AC pump, Oil left out of both drive units, Wheels left lose, Oil plug left lose, requiring drive unit replacement, Bolts left out, Suspension links left lose. Failure to have parts after 1000 mile drive.
Driving home yesterday from doctors appointment I was hearing a loud clunk coming from front of Tesla P64710 which you just had in for service for two weeks. Ironically this service was necessary because another Service Center had left the front drain plug lose. This noise was getting worse as we drove and I though it could be dangerous so decided to see what I could find. I started by removing the frunk. This is what I found. (pix)
I was unable to find the noise problem under the frunk . I drove the car over a pit and found the ball joint that connects to the sway bar was lose, required about one turn to tighten, left side. At least this time it was not life threatening.
Do all Tesla Service centers do work like this? Tesla has spent Thousands of dollars on SC screwups on just this car. how can they stay in business doing that?
Quality issues have been Battery relay, Front Axles, Control screen, Charge door, One door latch (fixed myself )
SC caused problems, Cracked AC pump, Oil left out of both drive units, Wheels left lose, Oil plug left lose, requiring drive unit replacement, Bolts left out, Suspension links left lose. Failure to have parts after 1000 mile drive.
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