Just received PTO this morning for our system (16.32kW + four Powerwalls, with two of the new Tesla-branded inverters). My project advisor told me to call Tesla so they could "activate the system on their end." The woman I spoke to said that as far as she could tell, inverter #2 "wasn't producing." She had me cycle the breakers to the inverter, but still no production afterward.
The curious thing is, the solar production reported in the app is reasonable, considering the time of the day and the cloud cover. And when I shut the breakers off for inverter #2, the solar production reported by the app dropped by about half. And when I turned the breakers back on (and waited a few minutes), the solar production went back up to what it was before I turned the breakers off.
She's elevated the issue to "Tier 2" support and given me a case number. Supposedly they'll call me in 1-3 days and see if they can fix the issue remotely. If not, someone will have to come out and inspect the inverter.
Has anyone here had experience with an inverter appearing "bad" to Tesla, while seeming to work just fine?
The curious thing is, the solar production reported in the app is reasonable, considering the time of the day and the cloud cover. And when I shut the breakers off for inverter #2, the solar production reported by the app dropped by about half. And when I turned the breakers back on (and waited a few minutes), the solar production went back up to what it was before I turned the breakers off.
She's elevated the issue to "Tier 2" support and given me a case number. Supposedly they'll call me in 1-3 days and see if they can fix the issue remotely. If not, someone will have to come out and inspect the inverter.
Has anyone here had experience with an inverter appearing "bad" to Tesla, while seeming to work just fine?