Well, maybe it's a specialty item. I hear two voices. One group complains that it's not close enough to "full autonomy". Another group seldom takes part in these discussions, but mostly uses it and simply works around the flaws. I suspect this is the majority.
I'm in the latter demographic and for over 3 years have used it all the time on the freeways, and now in town. I would be devastated if I lost it. It would be like losing half the miracle of the Tesla. It's especially welcome on the many unprotected highways that don't qualify for freeway status and used to only get the measly "base autopilot" treatment.
Of course it's a driver assist that requires literally a few weeks of operator re-learning and adaptation to a different (supervisory) driving role, and then attentive operation during use; it's not a Level 5 robotaxi. Nobody has gotten there yet. Development has gradually revealed how tricky that ever-receding objective is. Yet if they said that the current system is all we get for now, I'd be ok with that; it's very helpful to me. And well worth the money, BTW.