I was offered the option of a taxi called "for my onward journey".
Not quite up to Japanese Service levels then ...
Many decades ago I had a Japanese camera telephoto lens. It had a MACRO setting - which modified the telephoto-zoom knob to give MACRO focus instead. Something went wrong with the gearing bits ...
... I took it to the local camera shop: "Yes Sir, I can get that repaired for you under warranty, but it will have to go back to Japan and that usually takes quite a while".
"As it happens I'm going to Japan on business nest week, I'll take it to them".
So I did. They were 30 minutes or so outside Tokyo, I took the train and found my way there.
They were mortified that I had been put to so much trouble, whilst repeated saying "This should never fail like this", and insisted on paying for a taxi back to my hotel in central Tokyo. They said they would bring the repaired lens back to the office on Tuesday (this was Friday afternoon, and it was a bank holiday weekend).
Tuesday midday I got a call that they were having some further problems and could they bring it to my hotel that evening instead.
At the appointed time the chap pitched up at my hotel, massively apologetic that they had not been able to repair it and would I accept a new lens instead. And for all the trouble it had caused me would I also accept a box-set of all the filters that they made for the lens.
Good job I didn't let the local camera shop just pop it in the post!