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not a "P", but I did get a Model S 100D loaner last month when I brought my car in for its 2yr annual service appointment. Other times last year or two I’ve been given P85D, P85+ MS loaners etcActually, just a ~year ago we were all promised P100D (or top of the line as the case may become) loaners. Judging by reports, very few if any have actually seen such?]
...It is unconsciousable they cant change the 12V battery while you wait in 15 minutes or less... poor design exacerbated by poorly run service.
Maybe they are taking advantage of Jon McNeill's departure and have started making their own rules. If true, this totally sucks. They will have taken away the biggest factor in making service visits tolerable. Considering Tesla's other dick move yesterday—pushing back the lowest margin Model 3 deliveries to end of year and beyond while higher margin models will be shipping—I wouldn't be surprised if Tesla is focusing on selling off loaner inventory.
Thanks!I would no longer call a P85D a top-of the-line Model S.
And back in the Creating the World’s Best Service and Warranty Program blog post they also stated:
Nor will this eventually become an aging fleet of overused cars.
At a recent service visit the employee checking my vehicle in made a new claim I hadn't heard before: they no longer give loaners to Model S owners whose cars will only be in service for a few days except in extreme circumstances. They're happy to provide transport to/from the Service Center, but your commute on the days you're without a car are on you.
Has anyone else experienced this? I tried searching but can find no mention of it. I've had my S since 2013 and the loaner program has never been what was promised, but in the past they'd at least get you a rental car for multi-day service if they didn't have loaners. Bummer.
I can sort of confirm the same thing. I had to drop off my car this week for MCU replacement. When I was told that they have no loaners and they will drive me to the closest Enterprise to pick up a rental, I said "Again?" and was told that there's a new regulation that went into effect in Massachusetts on the first of January that doesn't allow loaning new vehicles to customer for longer then 24 hours. They said that they used to have a fleet of 20 loaners, but now they only have 3 (used). And they are struggling to buy more used Teslas from all over the country and ship them here as loaner. My repairs two too days and the only thing local Enterprise had was a Nissan Versa (honestly, the worst car I even driven in my life, and that includes every single rental car I ever gotten). They also mentioned that this regulation kicked in not only in Massachusetts but in some other states as well. I doubt that the regulation prohibits loaning new cars, I'm guessing it does not allow resale of those cars as new after they have been loaned.
This was in Watertown service center in MA. Another guy that was dropping his Tesla at exactly the same time was told the same thing, and they drove both of us to Enterprise nearby in the same Model X.
I attended one of those Tesla social events last year, it was after that announcement of P100D loaners for everyone, but I personally hadn't yet received such a loaner for a service appointment. I asked the local Service Manager who was in attendance about it and his reply was exactly as suggested above i.e. any new/top end loaners they have keep getting purchasedMy local SVC can’t keep the loaners in stock...they keep getting purchased. […]