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Tesla Server Down??
- Thread starter StarHunter
- Start date
Ravire
Member
You’re right I forgot it does make you re-enter the password after a certain number of days but it does it even if you use it every day.
TX_M3P+
Member
My app is back up and I have an update for 36.11. Doesn't look like anything major coming from 36.10, probably just bug fixes.
RayK
Active Member
Was just able to sign into tesla.com. All my account details look right; alas, no free Supercharging...
Ravire
Member
sduck
Mr. Duck
Since we're comparing symptoms, supercharger billing seemed to have gotten fixed last night, but is currently borked again. Not for everyone I assume. I keep getting an alert on my screen, and an accompanying email, that supercharging is disabled because I don't have a card on file and they can't collect payment for the supercharging I did earlier today. And yes, I checked, and my card is still in there. As I'm in the middle of driving route 66, and need supercharging several times a day, this is beyond annoying.
Why are they rolling this out during "business hours"? This release should have been done during night hours. Any software engineer (me) would know this.
Whwn you’re a company with operations and customers around the globe .... what’s night hours?
sduck
Mr. Duck
When doing long road trips, driving some 7-8 or more hours a day, one supercharges 2-3 times a day. Depending on the spacing of the chargers along the route of course. Perhaps you are unaware that route 66 extends from Chicago IL to Santa Monica CA? This isn't a casual road trip a few hours long, we're talking about many thousands of miles over the course of many days.
My odometer is slightly over 40K, but that doesn't really matter.
And after getting yet another round of the "supercharging not available because there's no method of payment on file' notifications this morning, I was finally able to successfully delete my (previously working) card and re-enter the same information, which seems to have fixed it. At least for today.
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sduck
Mr. Duck
Yes sorry - I probably wasn't clear about the context. In normal life I charge much less - every few days if I forget to plug in every night, which I usually do. Since lockdown in March and being furloughed, I've barely been driving anywhere, so this is a big change.
Did you ever get your Solar referral(s) back? I just checked my loot box and my 2 solar referrals are missing...