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Tesla Service Always Breaking Something
- Thread starter SocalMS
- Start date
Update: (I also posted this in another thread to be transparent about my treatment and experience.)
I just got a call back form Santa Clara service center this morning. They told me they ordered a new seat and it will have to be custom made for my specific VIN (Its the older seat design). I'm relieved that they are taking steps to make it right.
It would have been very difficult to get into that car every morning with that glaring reminder knowing that it was damaged in service.
I will reserve final judgement until we get the seat replaced and the little things fixed like missing rubber screw caps in the trunk.
Here is the update one month after my seat was damaged. No new seat yet... the car was brought in to service again to fix the wipers they disconnected and the pano roof trim that fell off.
From SC Service Center:
"
I hope you are enjoying your Wednesday! Unfortunately our department who is taking care of assembling your seat is not being cooperative on providing an ETA. Our service manager is out of the office but when she does come back on Monday I will have her contact the necessary teams to see how we are able to provide more information for you. I understand as you mentioned, looking at that damage has become a reminder of this bad experience and I am working to find every avenue to get this rectified as soon as possible.
Thank you so much for your patience and understanding and I will provide any and all information necessary for you as I receive it.
"
From SC Service Center:
"
I hope you are enjoying your Wednesday! Unfortunately our department who is taking care of assembling your seat is not being cooperative on providing an ETA. Our service manager is out of the office but when she does come back on Monday I will have her contact the necessary teams to see how we are able to provide more information for you. I understand as you mentioned, looking at that damage has become a reminder of this bad experience and I am working to find every avenue to get this rectified as soon as possible.
Thank you so much for your patience and understanding and I will provide any and all information necessary for you as I receive it.
"
Jashev
Member
Just an observation, it appears from looking through this thread that the problems seem to be overwhelmingly located on the west coast. Could that be due to the number of vehicles sold out there? My SC experiences in both PA and MD have been superb. Great service, never saw a tech touch my car without gloves on. Car is always cleaned. Have never seen a scratch.
I was feeling a slight vibration at 25-30 mph. Brought the car in. Tech took a ride with me. We got back and he said, "Don't like the feel of that", and they replaced my DU. The problem was fixed. When I got the car home, I opened the frunk and found that pieces were missing. Called the SC and offered to drive back tomorrow. No way the guy said, it's 50 miles and they sent a tech up the next morning to install the parts (just some missing rubber trim around the frunk).
I don't expect SC's to not make a mistake. It's what they do when that happens that counts.
I was feeling a slight vibration at 25-30 mph. Brought the car in. Tech took a ride with me. We got back and he said, "Don't like the feel of that", and they replaced my DU. The problem was fixed. When I got the car home, I opened the frunk and found that pieces were missing. Called the SC and offered to drive back tomorrow. No way the guy said, it's 50 miles and they sent a tech up the next morning to install the parts (just some missing rubber trim around the frunk).
I don't expect SC's to not make a mistake. It's what they do when that happens that counts.
Biggest Pain Points w/ Tesla Service:
. Inability to get a service appointment
. Once your car is in service, they take too long to resolve the problem
. Once you get the car back, often there's something else they broke.
. Back to service it goes...
. Back you go driving off in your loaner car...
. Inability to get a service appointment
. Once your car is in service, they take too long to resolve the problem
. Once you get the car back, often there's something else they broke.
. Back to service it goes...
. Back you go driving off in your loaner car...
Mark Z
Active Member
At least we aren't alone. The service center car wash can add scratches to the clear coat (I now write "no wash" on the window hanger).
What has improved this year are no dents or torn clear bra. Less work done on the EV is best. Taping the door seal entry name plate and draping a pillow case over the seat bottom helps. A thin extra floor mat keeps the original mats looking good.
Don't let home delivery of your repaired Tesla stop you from examining it carefully. Check the wheels, paint and seats for any possible damage.
What has improved this year are no dents or torn clear bra. Less work done on the EV is best. Taping the door seal entry name plate and draping a pillow case over the seat bottom helps. A thin extra floor mat keeps the original mats looking good.
Don't let home delivery of your repaired Tesla stop you from examining it carefully. Check the wheels, paint and seats for any possible damage.
In So Cal... and I'd rather not say...
(don't want to hurt anyone's feelings there..)
I suspect it's just some SCs are better than others.
E.g. SC I use seems to be bad. "car washes? what's that", returned my car from service with new problems added (i.e. rattles that were not there, a door scratched), many previous ones not fixed.
There are other owners at my SC that had terrible experience.
Jashev
Member
Really sorry to hear that! I know the SC in MD is run by a guy who ran a Lexus service center prior to this. Seems to understand how an SC should be run.
Electric700
Active Member
The service center near me has been good. If you're having issues you should report them to both the service center manager and [email protected].
I've had to Lexus vehicles that don't have any rattles. The first one was sold with 334K miles and still didn't have any rattles or squeaks.
Yup, and now that Femont is washing again, I have to tell them every time. I'm swirl free....completely swirl free and a single bad wash would swirl the entire car.
It has been quite a while but finally my damaged seat has been replaced after they ordered a new one built. The service center even washed the older drivers seat to get the colors to match better.
Santa Clara Service center finally did make it right. I wish we never had to deal with the damaged seat in the firs place but now we can put this behind us.
Update:
note - Southern California Anecdote
My car was (finally) serviced back in May 2017 for various warranty issues:
a. Bad side mirror
b. Major paint scratch issues (from prior service blunders)
* Note - These scratched came from the body shop or Tesla service being careless.
c. The cruise control / TACC wasn't functioning (see --- Can I Please Get Basic Cruise Control Enabled on my New Tesla )
Got the car back in a month...
The Good:
. The paint issues were fixed after several back and forth w/ the body shop
. The side mirror was fixed and properly operational
. The front car sensors had to be replaced for cruise control and TACC to function properly (apparently it was broken from day 1 delivery)
The Bad:
. Took much too long to get these issues resolved.
. Noticed another scratch on the interior of the dash. It was never there before.. (bummed)
. Knowing that they sold me a car w/ bad cruise control and non-functioning TACC from the get go... struggling with it for 5 months...(reps telling me I need to drive it MORE to make it work..)
Current:
I had to go back for other warranty issues that's related to seat/leather quality.
1. I requested a Tesla Loaner
2. Had issues w/ the side mirror from May 2017 making rattling noises
* Rattling noise only happens when I shut the door with the Windows Down
* I have NEVER done this on my car, so I never noticed.
* Looks like service didn't install the side mirrors properly from May 2017.
Some Observations:
. They had no Tesla Loaners available. Only ICE Cars
. Tesla service reps ask alot of questions that should be already in their system, like (why are you here?)
. The local Hertz rep was onsite
. The local Hertz rep was a female, dressed like a customer, wearing tank tops and yoga pants.. frankly, she looked like a mom going for a walk around the block or picking up her mail. Wouldn't have guessed she was a "rep". On another note, she was friendly and cute.
. The coffee machine wasn't functioning properly. No water in the coffee machine.
Take Aways:
. Tesla tries really hard to accomodate and service their customers
. Their service dept. continues to struggle w/ getting things right the first time
. Availability of Tesla Loaners continues to be an issue
. Customers must continue to do their own QCs after getting their cars back from service.
note - Southern California Anecdote
My car was (finally) serviced back in May 2017 for various warranty issues:
a. Bad side mirror
b. Major paint scratch issues (from prior service blunders)
* Note - These scratched came from the body shop or Tesla service being careless.
c. The cruise control / TACC wasn't functioning (see --- Can I Please Get Basic Cruise Control Enabled on my New Tesla )
Got the car back in a month...
The Good:
. The paint issues were fixed after several back and forth w/ the body shop
. The side mirror was fixed and properly operational
. The front car sensors had to be replaced for cruise control and TACC to function properly (apparently it was broken from day 1 delivery)
The Bad:
. Took much too long to get these issues resolved.
. Noticed another scratch on the interior of the dash. It was never there before.. (bummed)
. Knowing that they sold me a car w/ bad cruise control and non-functioning TACC from the get go... struggling with it for 5 months...(reps telling me I need to drive it MORE to make it work..)
Current:
I had to go back for other warranty issues that's related to seat/leather quality.
1. I requested a Tesla Loaner
2. Had issues w/ the side mirror from May 2017 making rattling noises
* Rattling noise only happens when I shut the door with the Windows Down
* I have NEVER done this on my car, so I never noticed.
* Looks like service didn't install the side mirrors properly from May 2017.
Some Observations:
. They had no Tesla Loaners available. Only ICE Cars
. Tesla service reps ask alot of questions that should be already in their system, like (why are you here?)
. The local Hertz rep was onsite
. The local Hertz rep was a female, dressed like a customer, wearing tank tops and yoga pants.. frankly, she looked like a mom going for a walk around the block or picking up her mail. Wouldn't have guessed she was a "rep". On another note, she was friendly and cute.
. The coffee machine wasn't functioning properly. No water in the coffee machine.
Take Aways:
. Tesla tries really hard to accomodate and service their customers
. Their service dept. continues to struggle w/ getting things right the first time
. Availability of Tesla Loaners continues to be an issue
. Customers must continue to do their own QCs after getting their cars back from service.
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