Tesla seem determined to make the service experience as difficult as ever, endless problems getting mine booked, re-booked, ridiculously long SMS message communication, claims of emails sent that were never received etc
However one particular aspect I find unforgiveable is that the loan car I received was supplied completely uncleaned. Scruffy and used is one thing, but no attmept whatsoever to wipe over contact surfaces with anti-bac is really unforgiveable, all the more so when the whole "experience" is now proudly announced as "contactless" for your protection.
Somebody at Tesla need to look at this urgently.
Message is - ensure you take your own anti-bacterial spray/wipes with you.
On the plus side the £60/day charge for the loaner has now been dropped again (this charge seemed really unreasonable when the ccar is only in for warranty work which either they should have got right in the first place or not got wrong at the previous service visit) - I assume they must have received an avalanche of similar complaints and changed the policy again. Caution - there's still a £2500 excess on the insurance though.
However one particular aspect I find unforgiveable is that the loan car I received was supplied completely uncleaned. Scruffy and used is one thing, but no attmept whatsoever to wipe over contact surfaces with anti-bac is really unforgiveable, all the more so when the whole "experience" is now proudly announced as "contactless" for your protection.
Somebody at Tesla need to look at this urgently.
Message is - ensure you take your own anti-bacterial spray/wipes with you.
On the plus side the £60/day charge for the loaner has now been dropped again (this charge seemed really unreasonable when the ccar is only in for warranty work which either they should have got right in the first place or not got wrong at the previous service visit) - I assume they must have received an avalanche of similar complaints and changed the policy again. Caution - there's still a £2500 excess on the insurance though.