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Tesla service center no loaner Tesla anymore?
- Thread starter SantaMonicaBum
- Start date
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- tesla loaner
eustachio
Member
I dropped off M3 today for some minor attention, got Uber credits. Car might be in for a few days, they said they would recharge the credits if needed.
xxxholic
Member
I am dropping my car off for service today at the Tyson's Corner Service Center and received Uber credits in the amount of $200 for one day. I will ask them if they are no longer giving loaners or maybe because my service request should only take a day, I will not get a loaner vehicle. My service ticket also contained the wrong information, after I updated it weeks ago, but that's a whole other topic.
This is not the experience I've had with any of the cars I've driven from (Lexus, Audi, BMW, and Acura). Even if my repair was just 24 hours, I was always offered a loaner car. If an on brand loaner was not available, they would pay for rental car. Tesla will not pay for rental car.
Its these things that give me pause for Tesla moving forward. You can't upsale your vehicles and then provide service offerings below what Kia would offer it's customers. I get that Tesla doesn't call itself a luxury brand. Nonetheless if a larger portion of your customer base comes from luxury brands; Tesla cannot expect those buyers to stick around if everything post sale of the vehicle does not the basics of prior service center experiences. I would be willing to pay for a service package at reasonable price - if it meant a set standard of service when I drop my car off for services.
This is not the experience I've had with any of the cars I've driven from (Lexus, Audi, BMW, and Acura). Even if my repair was just 24 hours, I was always offered a loaner car. If an on brand loaner was not available, they would pay for rental car. Tesla will not pay for rental car.
Its these things that give me pause for Tesla moving forward. You can't upsale your vehicles and then provide service offerings below what Kia would offer it's customers. I get that Tesla doesn't call itself a luxury brand. Nonetheless if a larger portion of your customer base comes from luxury brands; Tesla cannot expect those buyers to stick around if everything post sale of the vehicle does not the basics of prior service center experiences. I would be willing to pay for a service package at reasonable price - if it meant a set standard of service when I drop my car off for services.
I dropped my new M3 last Thursday to Cherry Hill. I am still driving their loaner 2015 Model S. But it has no auto pilot or anything like my M3. At this rate, I've had my car for two weeks and Tesla has had it back for 1. And the test message I received yesterday on regards to whether they think the autobody shop will make today's estimated date.... they stated they were nervous about it! Cause they told me auto body shop originally predicted earlier in the week to be done. But they were the ones to put the date out to today, as that shop has under delivered before. Looking in the app, my frunk is still open from the last 96 hours and my battery just dropped to 20% this morning 
Tesomega
Member
At this point, I would be happy if they just give us a Rental on Tesla's Dime. This is getting ridiculous with the SC's nothing takes less than a day for them to fix. Either they need to make the SC's 24/7 or increase the no of them exponentially. I can understand ubercredits for less than a day work, but work which requires multiple days its just not reasonable. I was under the impression that Electric cars are easy to maintain the way these SC's are operating we would be spending a lot more money on just finding alternate transport.
They give you all the credits all at once and expires on the day they estimated you'll pick up the car. Cannot be used on tips, UberEats. If you need more credits, just ask for it from the service advisor.
