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Tesla Service Centers Right Now

Discussion in 'Model Y' started by DriveEV, Apr 18, 2020.

  1. DriveEV

    DriveEV Member

    Joined:
    Jan 20, 2020
    Messages:
    144
    Location:
    New York
    What are service centers like right now for the most part? I have a Model Y that will likely need the charge port replace (persistent red light, can't charge) but am a bit paranoid about going in, getting a loaner, etc.. Anyone have any experience so far? I know its 'touchless' but still worried about people in the car too, etc.
     
  2. bbmertz

    bbmertz Model Y

    Joined:
    Mar 23, 2012
    Messages:
    338
    Location:
    North Carolina
    Pretty easy experience in Charlotte. Drop off the key with your name on it in a box and they call when it’s ready. No loaners now — they will provide an Uber voucher to and from the SC.
     
    • Like x 1
  3. Jeffgtx

    Jeffgtx Member

    Joined:
    May 20, 2014
    Messages:
    316
    Location:
    West coast
    Had homelink installed. You get out. Walk away. They get in. You leave and come back. Car is out ready for you. You can talk loudly to people 6 ft away. Or text them. It’s great.
     
  4. feigen66

    feigen66 Member

    Joined:
    Jan 3, 2020
    Messages:
    260
    Location:
    California
    Easy experience to me as well, both drop-off and pick-up. They did thoroughly disinfection. Uber voucher for me as well.
     
  5. DriveEV

    DriveEV Member

    Joined:
    Jan 20, 2020
    Messages:
    144
    Location:
    New York
    Good to know. Only problem is that I’m 50 miles from SC so Uber is out (and don’t want to be in a car with another person at all) Hopeful for a rental car or loaner.
     
  6. Wennfred

    Wennfred Supporting Member

    Joined:
    Apr 4, 2019
    Messages:
    2,907
    Location:
    San Diego
    #6 Wennfred, Apr 19, 2020
    Last edited: Apr 19, 2020
    Have you tried other charging stations?

    Fred
     
  7. Young Phenom

    Young Phenom Member

    Joined:
    Mar 21, 2020
    Messages:
    309
    Location:
    Florida
    When I got homelink installed I just dropped off the car at 9am left the credit key in the box, picked up the loaner (2013 p80 model s) they set up for me. Everything is done via text with instructions with the code for the loaner key box and the parking spot it is in.

    Came back around 5pm after they texted me saying the car was ready and dropped the loaner fob off and left.

    No issues at all. Not sure if they wiped anything off but I did when I picked it up.
     
  8. Y_4_speed

    Y_4_speed Member

    Joined:
    Mar 2, 2020
    Messages:
    30
    Location:
    Dallas
    I've had issues unfortunately with Plano, TX service center. Like many on this forum I had some issues with the delivery; general cleanliness of the interior, some minor panel gaps and dirt nibs under the paint. I turned it in 11 days ago and they said it was a quick fix. The still have it and ETA is this coming Tuesday.
     
  9. rxlawdude

    rxlawdude Active Member

    Joined:
    Jul 10, 2015
    Messages:
    2,067
    Location:
    Orange County, CA
    I saw an ad from Uber last night. The message was "thank you for NOT using Uber."

    If they pull back service, what then for Tesla service centers?
     
    • Informative x 1
  10. Uncle Paul

    Uncle Paul Well-Known Member

    Joined:
    Nov 1, 2013
    Messages:
    6,105
    Location:
    Canyon Lake,CA
    With virus it is hard for them to completely remove all trace of virus between loaner borrowers.

    Best to see if you can wait for fix, or get a friend to drive you.

    This virus has made it extremely difficult to maintain business as usual.

    You might need to be flexible.

    Best to ask for a service appointment via app. They will reach out to you regarding your issue and let you know if you need to take it in, they can dispatch a ranger or possibly fix it via OTA updates.
     
  11. Esme Es Mejor

    Esme Es Mejor Member

    Joined:
    Dec 18, 2016
    Messages:
    837
    Location:
    Bay Area
    They can replace a charge port with mobile service. Should be no need to bring it in.
     
  12. Electric Steve

    Joined:
    Mar 5, 2020
    Messages:
    570
    Location:
    BRIDGEPORT, CT
    I'd rather take my chances with how well they cleaned out a loaner than sit in an Uber with some guy coughing at me.
     
  13. TonyMS

    TonyMS Member

    Joined:
    Mar 21, 2020
    Messages:
    99
    Location:
    Louisiana
    I have an appointment Thursday for the Tesla QC stuff that needs to be corrected. When I had the Homelink done it was the 6 ft thing and the wipe down the touched surfaces with cleaner. I am suppose to get a loaner when I go back I will do the normal stuff and disinfect all the surfaces I can think of but I would be terrified to be in an Uber right now.
     
    • Like x 1
  14. Electric Steve

    Joined:
    Mar 5, 2020
    Messages:
    570
    Location:
    BRIDGEPORT, CT
    Whenever my MY comes in, I'll need to go for an hour-long drive to pick it up. I was planning to take an Uber one way, but now that's out. My new plan, assuming the MY arrives during the lockdown, is to rent a car for a one-way drive.
     
  15. DriveEV

    DriveEV Member

    Joined:
    Jan 20, 2020
    Messages:
    144
    Location:
    New York
    I’m just not sure if that’s the whole issue. Assuming mobile service doesn’t have full
    Diagnostic equipment for an issue like mine?
     
  16. thewhitewhy

    thewhitewhy Member

    Joined:
    Mar 25, 2020
    Messages:
    36
    Location:
    Texas
    I took delivery of my MY about 2 weeks ago and had charge port issues too. It wouldn't open using the button on the super charger or my home charger. I booked a service appointment using the app and they ran a remote diagnostic. They determined that my charge port controller needs to be replaced. A week later, mobile service showed up and replaced it in my garage. Pretty good experience in my book. I especially like the part where I didn't have to take the car in.
     
    • Like x 2
  17. Esme Es Mejor

    Esme Es Mejor Member

    Joined:
    Dec 18, 2016
    Messages:
    837
    Location:
    Bay Area
    Yeah, I’m not sure either, but it’s worth looking into whether you can avoid the entire trip to the service center. If mobile can’t help you, they’ll route it to a service center.
     

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