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Tesla Service Centers

Discussion in 'Tesla, Inc.' started by Doug_G, Apr 12, 2012.

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  1. sammyfan711

    sammyfan711 Member

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    I heard through the grapevine (actually the guy at O'Reilly auto parts down the street) that a new Tesla location is opening on Ogden near several car dealerships in Downers Grove, IL!

    He seemed to think it would be a retail store but hopefully it's a combo service center type location.

    Anyone else here any rumors about this potential new location?
     
    • Like x 2
  2. dc_h

    dc_h Active Member

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    Would be a good location. Every luxury brand is there, between Hinsdale and Downers. Much nicer to visit than Oak Brook, if you are not a shopper.
     
  3. Bheuring

    Bheuring Member

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    I agree I live by Toledo I would love for a center there hoping we will get one being close to Michigan
     
  4. GregToronto

    GregToronto Member

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    There is no service centre in Ottawa?
    Thanks for the tip :cool: I used to live there.
     
  5. Doug_G

    Doug_G Lead Moderator

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    Yeah, no SC in Ottawa. It's long been promised, but I don't have any expectation that it will happen any time soon.

    Despite being a big Tesla fan, I'm not buying another Tesla until there is a service center here. Right now I'm well covered because my Model S has a service plan that includes transportation ("anywhere plan" - no longer offered). The Roadster hasn't needed much service; some of the minor stuff (e.g. 12V battery replacement) I do myself.
     
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  6. GregToronto

    GregToronto Member

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    Interesting. Thanks for the additional info.
    Nice Roadster btw. I just saw the first one in person at the Toronto service centre. Nice car :)
     
  7. EnzoXYZ

    EnzoXYZ Member

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    Yes I can finally confirm. It's located in Westmont i think it use to a GM or Ford dealership. Pretty big facility and this is not all that far from the Villa Park one. I see more Tesla cars in Hinsdale than any other area thus perfect location.
     
  8. KolcharRobot

    KolcharRobot New Member

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    The service in Tesla Montreal service centre is not good. My tesla Model S has some issue on wheel to be fixed, also I did the annual maintenance service at this location. Their service is not good at all, not recommend for this location.
     
  9. DaDr00

    DaDr00 Member

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    I was trolling the boards trying to find something - anything that would reflect some sort of planned roll-out for new stores and service centers - but I was unable to find anything. With the Model 3 being unleashed very soon, there needs to be a ramp-up for these locations.

    :eek:
     
  10. Red Sage

    Red Sage The Cybernetic Samurai

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    In the U.S. 'The PLAN' appears to be to WIN the Federal case against Regulators and Officials of the Great State of Michigan. Once that is done, it will be child's play to set up new Tesla Stores all over. They'll appear faster than Starbucks and Krispy Kreme locations.
     
  11. Gerasimental

    Gerasimental Member

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    During a Model X test drive today, the topic of service centre coverage in light of the upcoming flood of Model 3 came up during conversation.
    The rep said there was 'massive' expansion planned and would be ready for volume Model 3s.
    I wondered aloud whether this might mean a doubling, maybe more, of the number of UK Service Centers, to which the implied answer was that was about right.

    So perhaps up to 7 new UK SCs in the next 18 months?
     
  12. bonaire

    bonaire Active Member

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    Oh. You had to mention Krispy Kreme. Where are my car keys!!??!?
     
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  13. bonaire

    bonaire Active Member

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    Doesn't it take site permitting and getting the installers lined up and deployed? That can be months of time in the USA in tougher municipalities. If Volume Model 3s comes late in 2017 to 2018, then SC deployment will probably be in the H2 of 2017, not H1. Slow start with ramp once Model 3 production throughput proven. And What will the per-kWh pricing of a charge? Subscription pricing must be determined or per-charge pricing, whatever it is.
     
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  14. Doug_G

    Doug_G Lead Moderator

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    Absolutely, this takes time - regardless of any reality distortion fields. It's a tricky balance. They don't want a whole bunch of expensive assets and people sitting idle if the rollout happens more slowly than expected. Nor do they want to get caught flat-footed. But they'll probably err on the side of being caught flat-footed because that is the financially safer route.
     
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  15. Red Sage

    Red Sage The Cybernetic Samurai

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    I rarely pass by a business park site of any sort that does not prominently display 'AVAILABLE' or 'NOW LEASING' signs. There is no lack of storefront or service center space. I suspect that most local politicians are not going to block Tesla's advance any longer once the Federal case is won. They will instead welcome the presence of a new employer to their community with open arms. Sure, there may still be those few places where the owner of an 'independent franchised dealership' is a big fish in a small pond, throwing his weight around, making sure that permits are misplaced, paperwork is lost, and inspection dates are deferred... But Tesla can always move on to the next town or county down the road.
     
  16. allanfridstrom

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    The big upside of a dealership model is the attention to local market requirements that a local businessman will have. This advantage, though, can be overcome by giving appropriate autonomy to local store managers. Our Home Depot, for example, stocks parts to repair wood gutters and copper downspouts, which are not uncommon on old New England houses. It got these parts after local homeowners lobbied the manager, who realized there was profit to be made and got Home Depot HQ approval. I'm not sure, though, how much "local content" an auto dealership needs to play to--sponsor the right local charities, etc., but you're going to offer the same product everywhere.
     
    • Like x 1
  17. StuartPDX

    StuartPDX Member

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    Does anyone know what's going on at the Portland, Oregon SC? I emailed a service guy there Tuesday about a rattle in my X. No reply. Sent it again yesterday. No reply. Then sent it to the general Portland SC email. No reply. Called today and left a voicemail. No reply several hours later. Wow, this is bad service - something I've never experienced with any car dealer service center. What's going to happen when they are flooded with 3's?
     
    • Informative x 1
  18. tchockie

    tchockie Member

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    Dropped off my MS today at Buena Park after a 3 week wait for some issues I've noticed after my accident repair. Got a Audi A3 for my loaner. Ugh.

    It's particularly painful considering I was in a ICE rental for 6 months while my car was in the body shop and I just got my Tesla back a few weeks ago. To add salt in the wound, they didn't even have time to clean or refuel the Audi, it's effing dirty AND empty on gas.

    I've been trying to get my dad into a Model S as well. But there's no way he would do that if he knew he'd have to get an ICE car, and a crappy one at that. He's been in Panameras for years and they always valet another Panamera for service. Oh well, who am I kidding, he already vowed never to get a Tesla after he saw what I had to go through for 6 months to get my car fixed.
     
    • Informative x 1
  19. Red Sage

    Red Sage The Cybernetic Samurai

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    This is why Model ☰ loaner cars and demo cars need to be in Tesla Stores/Galleries and at Service Centers as soon as possible.
     
  20. DaDr00

    DaDr00 Member

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    So, what is the status of this federal case in Michigan? Timeline on the judgement?
     

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