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Tesla Service Centre Experience in Montreal

Discussion in 'Canada' started by iKhalid, May 21, 2014.

  1. iKhalid

    iKhalid Member

    Joined:
    Feb 18, 2014
    Messages:
    723
    Location:
    Ottawa, ON
    Hello everyone,

    I personally haven't been in a Tesla store or a service centre before as I bought my car over the phone from Toronto. So, I thought I would share my experience with you. I'v been owning my Model S for 40 days now and everything has been great so far despite the following minor issue that I had, because Tesla SC in Montreal exceeded my expectation and covered everything and more!

    A few weeks ago, I emailed ownership for an issue I had with my panoramic roof and noted that I wanted to deal with the Montreal location because it's the closest from Ottawa. The issue is mentioned in here:
    Panoramic Roof Not Closing Completely | Forums | Tesla Motors

    So I went yesterday for my appointment at 9:00AM but I was 45 minutes late due to the insane traffic. I gave them my car and I got a question that I was not expecting: Do you want to replace your windshield?
    I was really surprised because when I contacted ownership about it, it was forwarded to Toronto, but I declined the quote because my insurance wouldn't cover it (high deductible) and it's not distracting me while driving. I thought I would leave it until it gets worse; not to mentioned that I just bought the car and put a lot of money in the downpayment not far ago.
    Discussed here: A *Different* Cracked Windshield

    I replied to the lady that I'm not going to now because of the above. I went back to my car to get my bag and noticed someone from the office following me aiming my car and specifically, my cracked windshield. I thought he just noticed it and wanted to know the story behind it. I told him briefly what happened then he replied that he read my email already and saw the pictures! He was checking the crack with a pen and noticed that the damage was done on the inner layer of the glass. He looked at me and said: it's your lucky day! We will replace it for you. Me ---> :biggrin:

    I went inside and asked them if it was possible to install the under-shield (if time permits) and was told it was possible (even though I was late.) Me ---> :biggrin:


    I was promised a car for the day but they didn't have a Tesla, so we walked to the Enterprise next door and I was given an Audi A4. I'm not sure why some people get upset for not having a Tesla loaner! I honestly didn't mind it given the fact that many people buy the loaners all the time, so I would expect them not to have many loaners onsite. And to satisfy me, Tesla is paying for my rental and it's not cheap.

    I also bought the all weather mats and believe me, they are worth it! I bought the set plus the 3rd row footwell.

    At 4:30PM, I was told that the car is fully charged and will be ready soon. I went back at 6:00PM and picked it up. (BTW, Montreal-Laval traffic is insane compared to the lovely city of Ottawa :rolleyes:)


    I was really happy how everything went well and beyond my expectation. Think about it, 3 jobs in a few hours and their service had a lot of Teslas already! I'm really glad that I bought a Tesla! Great company, great people, and great founders! and great stock too:tongue:!


    Off topic: Not counting the Teslas in the service centre, I saw 6 Teslas in Montreal in 1 day! And 1 more on my way back to Ottawa (Quebec plate) at 10:00PM. Good job Montreal!
     
  2. Doug_G

    Doug_G Lead Moderator

    Joined:
    Apr 2, 2010
    Messages:
    17,642
    Location:
    Ottawa, Canada
    Audi A4. OMG. When I got an Enterprise loaner from Toronto it was an ancient Ford Fiesta with worn-out summer tires, in the middle of the biggest snowstorm of the year. Total fiasco. I posted about it at the time: Winter Ice Adventure

    Yes, Quebec has lots of Teslas, probably in part due to their very low hydro rates.
     
  3. iKhalid

    iKhalid Member

    Joined:
    Feb 18, 2014
    Messages:
    723
    Location:
    Ottawa, ON
    Hahaha, It was fun reading that post! But on enterprise's defence, that's the only car they had left :). Looking at the positive side, it added some fun factor to the story ;).
     
  4. Doug_G

    Doug_G Lead Moderator

    Joined:
    Apr 2, 2010
    Messages:
    17,642
    Location:
    Ottawa, Canada
    In retrospect it is funny. But in all seriousness, driving that car was terrifying.
     
  5. iKhalid

    iKhalid Member

    Joined:
    Feb 18, 2014
    Messages:
    723
    Location:
    Ottawa, ON
    Indeed. Actually you had the courage to accept it; I know I wouldn't if I knew it had summer tires :).

    ----------------------

    There is something I forgot to mention. The firmware was updated to .106 (if I'm not mistaken with the number) from .94.
     
  6. Kalud

    Kalud Active Member

    Joined:
    May 7, 2013
    Messages:
    1,044
    Location:
    Montreal, QC
    Great story iKhalid, thanks for sharing!

    I had the same excellent service in Montreal SC so far, they have good staff there!
     
  7. RiverBrick

    RiverBrick Active Member

    Joined:
    Mar 23, 2014
    Messages:
    1,932
    Location:
    Québec
    I was there yesterday and I'm very happy with the service. They go the extra mile.

    While I was there, a few brand new Model S's were unloaded.
     
  8. GenericSpoon

    GenericSpoon Member

    Joined:
    Dec 1, 2013
    Messages:
    25
    Location:
    Canada
    That's what I was going to say. Hydro-Quebec's rates(in my case) are of about 8-10 cents/ kWh. Certainly a great place for EV owners.
     

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