What's everyone's repair experiences been like? I.e. once they actually book you in, do the problems all get fixed when you pick it up?
Another question.. how long is everyone waiting? We got an estimate of 7 days through the app, with a date and time for pickup. Texted to confirm and they said 'don't trust the app, we'll text you once it's done' without giving an estimate of when it'll actually be done.
Picked the car up on the 24/09 and booked a service appointment through the app a day later for a really bad crease in the leather. There are also some smaller ones that I may not have bothered with, but I reported these as well whilst it was going in.
The appointment was for about 4 weeks after delivery, presumably because of everybody’s else’s faults needing fixing as well as it was month end. The appointment was cancelled just before I was due to go as they needed to order parts. After well over a month and not hearing anything other than automated emails saying it’s delayed and it normally takes about a week to get parts, I made an enquiry as to when the parts are expected as they must have an eta for them by now,
After a week or two I received a reply saying the parts were in. I booked an appointment for the 11th December. I could have got one earlier, but only by a few days. I asked about a courtesy car, but they refused as the job was only scheduled for 2 1/2 to 3 hours. I wasn’t happy with this due to Stockport being in Tier 3 and I couldn’t really nip out for lunch or do something else nearby. I live 30 miles away from the SC.
I turned up on the 11th and asked if they could also look at a wind noise issue on one side, they said they could.
I got the car back and all the faults were still there. I don’t think they looked at the noise, although they only used 1 1/2 hours of a 3 hour appointment.
Nobody could tell me what they did, what parts had been ordered and what parts are now on order. After a few weeks the app produced some kind of invoice with no details on it about the parts and what they had or hadn’t done.
It’s now 4 weeks since I was last there and apart from something about the invoice being eventually done weeks after the appointment saying I’ll get a survey, there has been zero communication, not even the survey.
I’ll be contacting them again on Monday if I’ve not heard anything as it will be a month since I was last there. They said I could have a car on my next visit, but we’ll see what happens.
The faults do not affect the car, but here I am 3 1/2 months later with the seats still the same and no sign of a date for the repair.