So, my 12V outlet stopped working a few months ago randomly. I noticed because my dash cam would no longer turn on. I tried plugging in other accessories and none of them worked.
I made a service appointment 2 months ago but they kept pushing it back until the day before Thanksgiving. They said it’d take multiple days so I asked if they could reschedule it instead but they just cancelled it.
I finally got around to making another appointment and dropped off my car today. Zero communication whatsoever until I got there. The guy commented on my tires needing replaced badly and that’s it.
Now I’m seeing that the car is ready but they’re trying to charge me $100 for it. The invoice said they found no problems with it but replaced it anyway. I also mentioned squeaky door handles as a low priority item to which they said it was normal even though they were very noticeably loud and charged another $100 for some lubricant. The invoice also mentions no need for tire replacement nor rotation even though they mentioned they need replaced badly this morning.
This leads me to believe they didn’t even look at my car and just charged me $200 for visiting. I never signed any agreement beforehand so can I just reject it? If so, will they just keep my car there until I pay? I’d assume that a broken 12V outlet with zero physical damage would at least be covered.
I made a service appointment 2 months ago but they kept pushing it back until the day before Thanksgiving. They said it’d take multiple days so I asked if they could reschedule it instead but they just cancelled it.
I finally got around to making another appointment and dropped off my car today. Zero communication whatsoever until I got there. The guy commented on my tires needing replaced badly and that’s it.
Now I’m seeing that the car is ready but they’re trying to charge me $100 for it. The invoice said they found no problems with it but replaced it anyway. I also mentioned squeaky door handles as a low priority item to which they said it was normal even though they were very noticeably loud and charged another $100 for some lubricant. The invoice also mentions no need for tire replacement nor rotation even though they mentioned they need replaced badly this morning.
This leads me to believe they didn’t even look at my car and just charged me $200 for visiting. I never signed any agreement beforehand so can I just reject it? If so, will they just keep my car there until I pay? I’d assume that a broken 12V outlet with zero physical damage would at least be covered.