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Tesla Service (Columbus, OH) is Excellent

Discussion in 'Tesla, Inc.' started by JakeP, Aug 10, 2013.

  1. JakeP

    JakeP S P4996 / X P6028

    Apr 27, 2012
    Wexford, PA
    So I was on the list for new HPWC fuses, and received an email late Wednesday from Columbus Service that the fuses had arrived. Though I didn't need them urgently for my own purposes, I responded that a fellow TMC-er was making a trek on Friday from DC to Michigan, and was stopping at my place to use the 60A limited HPWC, as an improvement over 40A at a KOA. I asked if they could possibly get to me in time for his arrival, and was told that a Ranger could be there Friday morning.

    Andrew arrived at 11:30, and we switched to the NEMA 14-50 while he upgraded us to the new horizontal fuses. We were charging at a full 80A in short order, shaving an hour off of the charge time for the traveling Tesla. For someone who has never seen a Supercharger, it is pretty exhilarating to see a mile per minute charge rate!

    A very big thank you to Andrew, Doug, Dave and Danielle in Columbus for a tremendous turnaround, and for such a responsive attitude. The return trip charge will be even shorter, thanks to the new fuses!
  2. Greg G

    Greg G Member

    Mar 23, 2013
    Arlington, VA
    As the fellow TMC-er who was making the trek, I agree. Thanks so much Jake!!

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