Hello guys,
I’ll keep it short and to the point. Looking for advice.
My 2020 MYP has been at service for warranty work. The SA called to let me know one of their 3rd party vendors bumped into it sustaining a scratch to the bumper and passenger fender. They promised to fix it but here is the problem.. the car has a vinyl wrap which was also damaged. Tesla is willing to reimburse me to have it replaced only on the affected panels (bumper and fender). The problem is that they don’t make this color wrap anymore and even if I find it, there is a 90% chance it will be mismatched in color. Tesla manager’s jaw dropped when I told him it’s going to cost 3k to wrap the car. 3k is a reasonable price too. They don’t want to take responsibility for my aftermarket wrap and I refused their offer to fix it. They are now escalating it to the higher ups.
Am I asking too much? They damaged my car and I want it fixed the right way. I don’t want a mismatched wrap job. Not to mention they won’t give me a loaner while my car is getting wrapped since it’s not a tesla shop. I’m taking a L either way.
Please, I don’t want to hear things like “you should have never got your car wrapped”. I’m seeking advice or what to do. Keep fighting? Get it in writing and Lawyer up? Get my insurance involved? But then it will leave a stain on my car fax and they will likely refuse the wrap as it’s aftermarket. This definitely sucks
I’ll keep it short and to the point. Looking for advice.
My 2020 MYP has been at service for warranty work. The SA called to let me know one of their 3rd party vendors bumped into it sustaining a scratch to the bumper and passenger fender. They promised to fix it but here is the problem.. the car has a vinyl wrap which was also damaged. Tesla is willing to reimburse me to have it replaced only on the affected panels (bumper and fender). The problem is that they don’t make this color wrap anymore and even if I find it, there is a 90% chance it will be mismatched in color. Tesla manager’s jaw dropped when I told him it’s going to cost 3k to wrap the car. 3k is a reasonable price too. They don’t want to take responsibility for my aftermarket wrap and I refused their offer to fix it. They are now escalating it to the higher ups.
Am I asking too much? They damaged my car and I want it fixed the right way. I don’t want a mismatched wrap job. Not to mention they won’t give me a loaner while my car is getting wrapped since it’s not a tesla shop. I’m taking a L either way.
Please, I don’t want to hear things like “you should have never got your car wrapped”. I’m seeking advice or what to do. Keep fighting? Get it in writing and Lawyer up? Get my insurance involved? But then it will leave a stain on my car fax and they will likely refuse the wrap as it’s aftermarket. This definitely sucks
