I'm a long-time TMC member but am posting this under a new account because I want to be able to use my real name. I've heard Tesla Motors monitors these forums and people are sometimes able to get an issue escalated when all else has failed. Short version: I had my 2013 Model S (VIN P16199) airbags replaced in January 2018 per the recall. During the replacement, Tesla Service accidentally cracked the chrome molding around the screen and dashboard. Months later it is still not fixed and communication from Tesla Service is non-existent. I'll share photos in another post. Long version sequence of events: January 20, 2018: Airbags replaced at the San Diego Service Center during a warranty repair for an unrelated issue with the doors. February 22, 2018: Had the 12v battery replaced by mobile service. Noticed the cracked dashboard right after this repair. Contacted San Diego Tesla Service on 2/27. Spoke to "Taylor", who looked up my records and said the damage probably happened during the airbag replacement, not the 12v battery, and they would have to order a part. February 28, 2018: Sent photos of the damage to Taylor to make sure the right part was ordered. March 2018: called periodically, told the part was still on back order. April 17, 2018: emailed inquiring about status. No response. April 19, 2018: went to the service center for mobile connector issue. Inquired again and told dashboard part was still on back order. May 16, 2018: the door fix from January 20 needed some more work -- the passenger window had stopped working. Emailed with Roger at San Diego Service about trying to get all the parts at the same time to fix the dashboard and door at the same time. May 17, 2018. Roger emailed back saying dashboard part had no ETA. June 6, mobile service came and fixed the window (new regulator). Looked at the cracked dashboard and said he would try to escalate the part back order. July 3, 2018. Emailed San Diego Service Center, inquired about status. This email was much stronger in tone. No response. July 3, 2018. Attempted to escalate the issue by submitting the same email as above on the tesla.com web site using their "escalate to an executive" contact form. July 4, 2018: Received a response from Bettina Haerten in Amsterdam apologizing for "the experience I have shared" and said she would reach out to local management and follow up with me. Well, here we are a week later and there's no response from Tesla. I sent another email inquiry today. The lack of communication is particularly irksome and the entire reason I'm posting here. I would much rather just deal with Tesla Service normally, like the Tesla fan I am, and not whine like this on a public forum as a ploy to get a response. Tesla Service in 2014 was very responsive, just a pleasure to deal with. Not so much any more. Yes, this is just a cosmetic issue, but they did the damage and then went radio silent. I was extremely patient until July rolled around. It's been long enough. What would you do?