The only way Tesla will improve service is when it starts affecting car sales.
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Tesla Service - Getting worse by the day....and weirder
- Thread starter Mobster
- Start date
I agree. Having the same problem now. Tesla Svc has managed to create more problems on my Model S. At this stage I am escalating my complaints to Upper Management. Sigh...We shall see.
Yeah me too. More than two weeks to get an appointment; then more than a week before they even looked at it. Then when it was supposedly ready for pick up they forgot to actually put the frunk panels back together and all of them weren't even in the car. They are looking for them...
What does that mean? Are you actually allowed to speak to someone of importance on the phone or in person? Just how high up? From what I could tell when I had my Tesla's, all escalations needed to be directed to a judge in small claims court.
It's affecting car sales. First experience with my S in 2015 was the best of any manufacturer ever. Second experience with MXP was the worst ever. Had it been as good as the first, I'd have gladly plopped down $139K for an MSP. The only reason I did now is because of the massive price drop.
islandbayy
Active Member
To speak to the regional manager, you may request the contact information from the service center. They are REQUIRED to give it to you! They can be fired if they do not. They usually, will, however, try and tip toe around and not provide that information. Be persistent!
Interesting that you think even if they provide the info that you'd actually get a response from the regional.
islandbayy
Active Member
I did and the others I know that asked for our regional did, and very quickly too. Unfortunately due to NDA's, I can't give details.
Very concerning how Tesla doesn't feel the need to hide their amazing innovations patents, but they love their NDA's, even for a service visit.
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Yes, you can actually make a formal complaint to the "Complaints and Concerns Department. My complaint went to a Regional Manager.
Sounds like you've been there too. I received a response from Regional within the hour of escalating. But I must say, I will never buy another Tesla with the Service being what it is now. Not worth my time nor efforts.
islandbayy
Active Member
While I wouldn't recommend posting the contact info publicly, as then they will get inundated with every little complaint possible, what is the first name of your areas regional? I'm curious if it's the same as the Midwest (if the one I dealt with is even still the Regional here). Midwest was Scott.
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