Tesla service is plumbing new depths - and I wondered if anyone had any senior contact details they could share to try and sort things out please? (No, I don't use social media, so I can't Tweet Elon!). At the heart of all of this is Tesla's decision to ditch its key assets - people - in favour of a dumbed down, app-based service system. That the system is inadequate is immediately apparent when one receives text messages asking to qualify the nature of the visit (which one could have done over the 'phone when booking the visit in the first place). To make matters worse, Tesla doesn't seem to be receiving receive text replies from certain customers (including myself). I've checked with my phone company, and the texts are sent - and Tesla admit that I'm not the only customer whose texts their system isn't showing. Another key issue is the apparent lack of anyone with any authority that we can speak with. At the risk of boring you all rigid, here's my present status:- 1. UNRESOLVED: Service Booking in Limbo Having had my windscreen replaced recently, I need to get the dashboard cover replaced because this was damaged during the installation of the new windscreen. The company involved have been excellent, and are offering to pay for the replacement - but they can't get through to Tesla… …I offered to book a service appointment myself to have the work done, but this then got cancelled by Tesla because someone hadn't bothered to order the part in time. I was told that "someone" would contact me to schedule a new appointment once the part had arrived (which apparently it has) - but no one has contacted me in the past week, despite two e-mail follow ups. 2. UNRESOLVED: Honouring Pre-Paid Servicing I've also asked that my winter wheel swap be done (as part of my pre-paid four-year service agreement). This was negotiated with the late-lamented Georg Ell (the former Tesla Director for Western Europe) when I splashed £6,000 on a set of four 21" turbine alloys + Pirelli winter tyres. Now Tesla seems to have a collective amnesia about this. 3. UNRESOLVED: Vehicle Damage from Previous Two Service Visits I've also complained about the two gouge marks that appeared on my car's bonnet after the last service visit, which was itself prompted by a previous service visit in which they managed to damage one of my *pristine* 21" alloys. In Summary Communicating with Tesla is like sending radio signals into a black hole; When service does happen you have to argue your rights - and can't trust the staff not to damage your car whilst they're working on it. (This is Tesla Heathrow I'm referring to.) Maybe the app-based system is a clever way to prevent any criticism (or comeback)? Having paid close to Bentley money for a top-of-the-range P100DL, I am NOT impressed… If anyone has any suggestions for escalating things, I'd be very grateful - thanks!