My brand new Model 3 has been in service center for a total of 4 weeks out of the 6 weeks of ownership. I even dislike these forums and feel pre-planted Tesla proponents sideline and muddy genuine issues of customers who actually paid for the vehicles. I went for a checkup of few minor but definitive issues with the build quality of Model 3. The glass roof comes misaligned, the doors come misaligned measurably. I don't know by how much because Tesla service won't share that information no matter how I asked (WTF is that.. I paid for this?). These are small things. So small, I guess Kia came with such issues in 1999..Then, wonder what the heck Tesla found wrong to keep the car?! There is no reply to emails, nobody picks up the phone, they put me on hold when they do pickup and so on. I know Tesla was sued by an existing customer for just this in 2016 - I think Alein Twain or someone; not sure. I even drove to service center. I was not given any info neither my car back. Staff just said we are waiting for engineering to respond on some issues and open question. No clarity, no alternatives. The loaner I have is a 78,000 miles driven Model S with scratches allover, and it SMELLS when I turn fan on. Now I know what F grade service feels like. The alphabet gives out just enough about Tesla. The technicians themselves advised fixing, which is why I kept the car there.