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Tesla Service issue

Discussion in 'Model S' started by LurkerEV, Oct 17, 2016.

  1. LurkerEV

    LurkerEV Member

    Joined:
    Jul 8, 2016
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    Location:
    LA/OC County
    Took delivery of my P90DL on the 24th Sept.
    The Tesla staff have been courteous and professional.

    Unfortunately had a less than stellar first service. My rear spoiler appeared loose so I had the car checked in 10/11 to have checked out. Tesla replaced the spoiler w. new spoiler.
    Sadly looks like the service tech had trouble removing the old spoiler......

    iCloud Photo Sharing

    Picked up 10/15. I reached out to Tesla Service . Patiently waiting for a response/resolution
     

    Attached Files:

  2. msnow

    msnow Active Member

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    Question: did you show this to them when you picked it up and did they note it in writing?
     
  3. Gizmotoy

    Gizmotoy Active Member

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    Not cool. Hopefully they fix it up for you.

    I wonder how many spoiler removals they do... I doubt very many. Bad luck for you.
     
  4. LurkerEV

    LurkerEV Member

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    @msnow

    When I collected my car on Sat, I was informed that a new spoiler was installed.
    Did not occur to me to check the new spoiler/trunk. (Trusted them)
    Just too it at face value that 'new spoiler installed' . Original issue resolved.

    Only saw the scratches when I got home and noticed some dull/flat spots on the paint job by the spoiler and looked closer and saw that the dull spots were scratches
     
    • Like x 1
  5. davidc18

    davidc18 Member

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    So. FL
    Had an issue when the SC replaced the rear camera in the 70D under warranty (it was out of focus). Somehow the chrome across the back of the trunk was deeply scratched during the replacement process. I sent a photo of the damage to the SC, and it was replaced on another visit. It was a pain to have to go back, but they did fix the damage the earlier repair caused. It worries me that the "Tesla" experience is going downhill as the deliveries ramp up. I am not sure how the company is going to survive the M3 rollout without significant (positive) changes.
     
  6. green1

    green1 Active Member

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    Have you talked to them about it yet? Everyone makes mistakes some times, the real proof is in what they do about them afterwards.
     
    • Like x 2
  7. LurkerEV

    LurkerEV Member

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    @green1

    I did contact Tesla and as mentioned in my original post was waiting for a "response/resolution"


    I have all the confidence it will be resolved to my satisfaction. It goes without saying we all make mistakes. However I do think to expect a 'reaonable' amount of care is not asking too much.
     
  8. somnambule

    somnambule Member

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    SF Bay Area
    It is really disconcerting that this sort of damage is incurred but not reported to the owner and addressed before returning the car. It's highly unlikely that the technician who did the work didn't notice this (unless the lighting in the pictures make the the scratches more obvious than they are in real life).

    That said, all reports I've seen here (and my own experience) suggests that Tesla will take of this for you.
     
    • Like x 1
  9. Chopr147

    Chopr147 Active Member

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    Wow, just wow. Maybe he tore off the old one by jamming a screwdriver under it? WTH?
     
  10. Max*

    Max* Autopilot != Autonomous

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    You mean to say that's not standard operating procedure?
     
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