Wow, sorry to hear about your experience. Personally, if I didn't have local support (3 SC's in NJ, one is 20 minutes from my home) I'm not sure I would have taken the plunge! You're braver than me... Hopefully you have better support through the Mobile service. And it's crazy, COVID or no, that your orientation was as long as mine when I took a test drive last month. When I get my MY it will be my main car but we will still have an ICE vehicle for my wife to commute in. An EV is perfect for my driving habits (I'm a Realtor).