TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

Tesla Service Plan Change

Discussion in 'Model S' started by beck.christopher, May 2, 2014.

  1. beck.christopher

    Joined:
    Nov 4, 2012
    Messages:
    97
    Location:
    Plymouth, MA
    I was reviewing service plans today and when I went to the site I noticed the ranger plans are gone. Is this something that changed recently?

    Capture.PNG
     
  2. stevezzzz

    stevezzzz R;SigS;P85D;SigX

    Joined:
    Nov 13, 2009
    Messages:
    6,062
    Location:
    Colorado
    That's interesting: a lot of owners depend on Ranger service. Makes me happy I plunked down the cash for the Ranger plan when it was offered.

    Notice in the paragraph about Valet above the table that Tesla "is putting in place" valet service and that it will not cost extra.
     

    Attached Files:

  3. jweinstein

    jweinstein Member

    Joined:
    Feb 11, 2013
    Messages:
    177
    Location:
    Anchorage, AK
    I wonder what this "update" means for remote areas like Alaska.
     
  4. efusco

    efusco Moderator - Model S & X forums

    Joined:
    Mar 29, 2009
    Messages:
    4,590
    Location:
    Nixa, Missouri, United States
    Or Missouri! ;-)
     
  5. Afdyce

    Afdyce Member

    Joined:
    Nov 17, 2013
    Messages:
    105
    Location:
    Hampshire, United Kingdom
    It went off the UK site today as well
     
  6. liuping

    liuping Active Member

    Joined:
    Jul 23, 2013
    Messages:
    1,858
    Location:
    San Diego
    If they are making changes to the site, I wish they would update the "One Year or 12,000 miles, whichever comes first" wording.

    They told many people via email it can be either one, not the one that comes first, but the official wording still has not changed.

    This is important for people like me who drive around 24k miles a year. My 8 year prepaid service will be over in 4 years if I have to do it every 12k miles instead of every year.
     
  7. AmpedRealtor

    AmpedRealtor Active Member

    Joined:
    Jun 30, 2013
    Messages:
    4,701
    Location:
    Buckeye, AZ
    What happens to those who paid for the ranger option. SOL?
     
  8. jweinstein

    jweinstein Member

    Joined:
    Feb 11, 2013
    Messages:
    177
    Location:
    Anchorage, AK
    I hope not! I have service scheduled next week.
     
  9. kendallpb

    kendallpb Model S: P 8061

    Joined:
    Oct 29, 2010
    Messages:
    1,185
    Location:
    MD, USA
    IMHO you're jumping the gun. Removing it from the site for new purchases isn't the same as telling owners "we won't provide this service to people who paid for it already." IMHO there's no reason to think they would.

    For example, they're no longer selling one of the UMC adapters (14-50? 6-50? I forget), but they haven't stolen mine back yet. (Actually, I just had service; I should double-check, LOL...I never use those adapters.)

    I suspect the price is changing, or the service is going to change, or they're just revamping some things and it got lost in the shuffle; they have occasionally flaked out on web site updates and fixed it later.
     
  10. NigelM

    NigelM Recovering Member

    Joined:
    Apr 3, 2011
    Messages:
    13,257
    Location:
    Sarasota, FL
    Valet concept has been operating here for about a year. It makes more sense to have a Valet come get the car than have a qualified Technician spending hours on the road. I find it easier than having a Ranger come as the valet just swaps a loaner for my car and leaves again; although I love chatting with the Rangers that takes up more of my time.

    P.S. Be grateful you live in States where service plans are actually available.
     
  11. matbl

    matbl Member

    Joined:
    Aug 18, 2013
    Messages:
    628
    Location:
    Sweden
    In europe they just removed the ranger option but say nothing about valet...
     
  12. Brightonuk

    Brightonuk Member

    Joined:
    Mar 16, 2014
    Messages:
    377
    Location:
    Plantation
    Sorry for the dumb questions but I don't get it.

    I see the plan includes replacement parts brake pads if you use the regen as it is supposed to be used then I don't see how brake pad will ever need changing, especially in the first 12000 miles
    24 hour roadside, I have my insurance for that, and windshield wipers?

    System monitoring, does this mean they are always watching my car 24/7 and if I don't get the plan they don't watch 24/7? Do they alert me if there is a problem, and if there is a problem the car should tell me anyway?

    Remote Diagnostics, I am 5 miles from the service center so that does not seem relevant unless I am on a trip then is something goes wrong but even then I have my insurance to flat bed the car.

    Hardware upgrades, what Hardware upgrades have people received over those who did not buy the plan?

    I am not trying to be a smart ass but I don't understand what they are offering vs if I don't buy the plan.

    Thanks
     
  13. matbl

    matbl Member

    Joined:
    Aug 18, 2013
    Messages:
    628
    Location:
    Sweden
    They way I read it is that you will still get those things if you do just annual service at the listed price. The 4 or 8-year plan is just prepaid annual service. If you pay for several years in advance you get a rebate...

    ohh... And the roadside assistance provided by your insurance, can it handle a Tesla?
     
  14. Brightonuk

    Brightonuk Member

    Joined:
    Mar 16, 2014
    Messages:
    377
    Location:
    Plantation
    Once again excuse my ignorance, :cursing:

    I looked at the Tesla tow instructions its not like you need a specialized flat bed just the ability to engage/disengage various attributes of the car
     
  15. GSP

    GSP Member

    Joined:
    Dec 28, 2007
    Messages:
    1,996
    It looks like you can still buy ranger service. It is $100 per visit, but the pre-pay option is no longer on the Tesla website.

    Tesla Service | Tesla Motors

    GSP
     
  16. dsm363

    dsm363 Roadster + Sig Model S

    Joined:
    May 17, 2009
    Messages:
    18,235
    Location:
    Las Vegas, NV
    That's what Jerome said last night. With all the service centers opening up he said it didn't make sense for Tesla to keep prepaid ranger plans. People who already have them keep them of course.
     
  17. matbl

    matbl Member

    Joined:
    Aug 18, 2013
    Messages:
    628
    Location:
    Sweden
    I might be wrong. But I think Teslas roadside assistance actually tries to fix the car. Not just tow it.
     
  18. tga

    tga Active Member

    Joined:
    Apr 8, 2014
    Messages:
    2,205
    Location:
    New Hampshire
    Can someone explain to me the difference between ranger and valet service? I thought valet was only available if the car was within 50 miles of a service center, otherwise you needed a ranger (for an extra fee). Now I hear of people who live 300 miles or more from a SC getting valet service without an extra fee. So is the only benefit to a ranger is that they don't take away my car for a while an leave me a (non-Tesla) loaner?

    I currently live ~25 miles from a SC, but there's a good chance that during my ownership, I'll be moving 100 miles further away. I was told at the Tesla store I couldn't add ranger service to a pre-paid plan. They said I had to either buy the ranger plan now, or stick with valet service for the life of the plan.
     
  19. RiverBrick

    RiverBrick Active Member

    Joined:
    Mar 23, 2014
    Messages:
    1,369
    Location:
    Québec
    Is tire rotation and balancing included in the service plans? If so, at what frequency?
     
  20. dirkhh

    dirkhh Middle-aged Member

    Joined:
    Jul 7, 2013
    Messages:
    3,645
    Location:
    Portland, OR, USA
    IIRC every 6k miles. Mine were rotated at 6k and then again at 13k as part of the 1yr/12k miles service
     

Share This Page