So what’s the deal with Tesla service after you do the initial delivery and if you need something fixed (almost everyone seems to need something fixed)? I’ve seen some people post about needing to do it within 100 miles of taking delivery but does that mean you just need to submit for it before that or can you not drive it over the 100 miles till things are fixed. I can only assume the backlog for service will be over a week and 100 miles isn’t much if you’re traveling for work. What’s the experience been for people?
-
Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
Tesla Service - Post Delivery
- Thread starter martinb8
- Start date
ricebom
Member
We were told by the Tesla Service Specialist that you have 100 miles to report anything that is wrong with the car. I would document, through the Tesla App under "Service", anything you find prior to hitting your 100 miles.
Ba2yev
Member
ricebom
Member
We were told by the Delivery Specialist that we had to take photos of all the problems seen and upload them into the Tesla app under "Service". This documents what's noticed and needs to be rectified. So many people were picking up their MYs that Tesla could not individually fix any issues right away. As a result, a later service date was scheduled. Based on other posts, if your delivery location is not busy, you might be able to get the problem(s) fixed right away. Good luck and Congrats!
That's what I did. I picked up my car last week, but my appt isn't until July 7th (first available). I uploaded as many pictures as possible to make sure it's all recorded before the 100 mile threshold, but the problem is you can only upload 5 pictures per category. Maybe I'm doing it wrong, but when you input your issues on the app, it's all very broad categories (interior, exterior, noise & vibration, etc.). I have like 3-4 issues that falls under the exterior category alone (panel gaps in multiple places, paint issues, etc.) on both sides of the car so it's almost impossible to upload all the pictures. What I'm doing is creating a document listing all my issues, attachment all my photos with that doc, and giving a copy to Tesla on the day of the appt. That way, the technician has a list of everything that needs to be done, and I have a list of what to check for when the car is returned back to me.
ricebom
Member
We are having the exterior problems fixed as we speak. Our appointment was originally for next Tuesday, 6/30, but we were able to change the date earlier this week on the App to bring the car in today. Then we got bumped on the app twice to later dates! We had to call the Tesla service center directly to have the date switched back to today. Although our exterior issues are getting addressed today, all the other interior/noise problems (i.e., glue on the crown ceiling cover, failed back seat drop down release, and A/C & heat pump noise) will be addressed at a later date. The reason Tesla agreed to take care of the exterior today is because we have a clear bra appointment coming up and wanted to make sure any part replacement and/or touch-up is done correctly prior to bra installation.
bump on this. is this the proper way? take photos of any issues you find and upload to the service tab BEFORE 100 miles? Also, how do you prove it is before 100 miles? Just take a picture of your odometer and upload that also? Does this 100 miles include all forms of fixes such as tail light alignment?
From what my SA told me, the key is to upload the pictures prior to hitting 100 miles. No need to upload picture of your odometer. The mothership knows your exact mileage at any given point (you can track it on your app) and also knows the timestamp of when you upload pictures for the service appt. Good or bad, they can track everything.
Good to know, thank you. Do you know if the 100 miles is mostly exterior pants and whatnot or does it include ALL flaws that are noticed beyond the ones listed on the duebill during pickup?
At delivery yesterday in Mt Kisco NY, the delivery person took pictures and noted all of the things I found wrong. He said he would notify service. I just sent them an email since I take pretty much everything this place says with a grain of salt. My drive home is 99 miles so there is that.
when ipicked mine up the guy said for alignment issues and stuff that if it isnt fixed today it wouldn't be covered. I was praying he was wrong. They kept throwing the "in spec" terminology in my face.
Yea. I've already had the discussion with my Delivery Specialist about making sure whenever mine does come in to make it perfect before I pick it up. Went through some of the things I've been reading about and he was quick to say a few times that they make sure it's all "within spec" beforehand. Which I'm sure they've been taught over the past 8 years to say whenever someone brings up panel gaps.
Well I was proven right. I got a call from Mt Kisco, there was a problem with DMV forms they are going to send them back to us to sign. Oh and BTW no they only log the problems noted at delivery they don't notify service and there is no time frame for the missing tow hitch it will likely be drop shipped to me to contact service to install. Tesla is no longer a "start up," whether spending $56K or $26K Toyota, Honda BMW, Audi wouldn't let some of these things out the door. How come this is tolerated? I'm really not sure what to do about it. I did speak with the pleasant woman on the phone advising that both she and the delivery person were as helpful as they could be given the circumstances but to pass this up the chain; I don't think the chain cares as long as numbers go up. (shrug)
It is a nice car, the way of the future, the technology is impressive, I'm glad to be part of moving cars forward. Buyer's remorse?
I was having trouble uploading all the pictures as well, and my appointment would get pushed back every time I uploaded a new picture. My appointment was after the 7-day window because they're so busy right now, so I called my service center. They were very professional and told me they would be able to fix all the issues I mentioned over the phone, then put it in writing in a text to me so that I would have it documented. I believe everything is fixable, so happy with how they're handling it so far. And I LOVE THE CAR!!!
DennyL
Member
Report it to your delivery team via email and have them upload on their internal system so its documented on your car through their portal. I had 26 items, not possible to put on app, I had sent 26 separate emails to my SC advisor and a picture album of all 26 issues to the delivery team.
Sample how I did mines b4 the 100 miles mark.
Model Y PUP Pearl White - Issues
Good luck.
Similar threads
