I am really sick of Tesla today so need to vent some, I guess.
Today marks 30 days my X is in service (of the 2.5 months I actually have it).
I bought a Lada (Russian car) in the past and even that was not as bad as Teslas.
Things started to deteriorate at delivery where there were so many visible issues on the car, we run out of space on the due bill.
But the salespeople came to DS help and assured me that all of that is easily fixable and the service center will get on it soon (in 10 days was the first appointment available) and will fix everything in 2-3 days. I'd also get a Tesla loaner.
While I should have walked away right then, I believed them.
Most of the issues seemed minor (other than the HVAC).
So they took the car as promised in 10 days... and brought me a beat down Model S85 from 2012 (vin 6xxx), no autopilot, no parking sensors. But it's only for a few days, so it's ok, right (even had a temp plate that was expiring in a few days)?
So on the day before plate expiration I called the SC to check status and they told me they'd give me another loaner (due to plates) since my car needs longer service - they ordered parts and those parts would be there real soon now.
New loaner was also beat down S85 (vin 25xxx or so) from 2012, also no autopilot, but at least it had parking sensors.
And sine then every few days I was told that the parts are coming in a day or two and then all would be good.
That lasted for 3 weeks when I was told that my car wold be returned, but in fact seats are on the backorder for 8-12 weeks and the windshield (that had a scratched tint) does not have ETA, but was also ordered, and the rest was now perfect.
I was rally happy waiting for my car, since model S does not work for me - my wife totally hates it and I also find getting into it and out of it inconvenient (and in my narrow garage there's no space to fully open the rear doors, so I need to ask my passengers to exit outside, then pull in.)
(I know some of you would accuse me of being spoiled since at least I got a Tesla for a loaner, oh well.
Also Nashville Service Center only has old model Ses (trade-ins) as their loaners, nothing else. Also no model Xes at all).
Anyway, the day car was delivered and what a disappointment, the most visible trim issues were not addressed. Moreover there was now a scratch (not big, but still!)
Also a few days later I find that whover was reattaching interior trim tore some of it.
So I take more pictures, send them back and am assured that since we'll have another visit anyway all would be addressed then.
Also interior starts to rattle in a couple of places - more stuff for that service visit.
At the start of June I get an email that yay, my seats and the windshield are in and they'll take my car back on Jun 7th
and it would only take 2-3 days to fix the rest of stuff.
On June 6th while doing some errands I briefly lose brakes, get "brake fluid low" warning, the braking is quickly restored, I manage not to hit anything, but the brake assist is now missing (i.e. brake pedal is really stiff). A quick call to Tesla SC and they tell me my car is no longer safe to drive, but there's that service thing tomorrow anyway, so no worries.
Next day they come for my car and bring me a loaner - same S85 I had as the very first one, but with permanent plates this time.
Going over the car with the ranger to confirm the issues, he looks at hte scratch and points that that alone would be at least 7 days in a bodyshop. And that most visible outside trim misalignment? That could not be fixed at all because it's a piece welded/glued at factory and it's no longer repositionable! (where was that factory QA control looking?)
So I called SC on Monday and was informed that most of the work on my car was indeed done, but it's in the bodyshop for a while for the scratch now. What about brakes? Well, they are still being worked on, or might be some parts are being ordered? I was promised a callback later in the day with more info (that never came).
Looking at the car state, I see my car is still sitting in the service center parking lot. In ~20 minutes it starts moving and ends up in a body shop eventually.
I call again next day and ask about the brakes again - well, I am told that they checked the fluids and such and all looks fine, but they still need to pull diagnostic data to see what's wrong (so it's unsafe to drive for me, but ok if service people drive it without even looking at what's wrong? great.)
Now another call today and I learn that my car is still in the bodyshop and will be there for a few more days (so the ranger was spot on on the timeline there, I guess that means he was right on the trim piece as well? I'll find when I get my car back, I guess.)
Also Service center finally unpacked the replacement glass (huh, I thought most of the stuff was already installed?) and found that it has terrible ghosting, much worse than what my glass has (huh? I thought mine was pretty extreme already!), but no worries, they ordered another one and it should arrive Monday or Tuesday of next week (I see a pattern here already).
So by their optimistic estimate they would hopefully be done (if all aligns right, an that's without even looking into brakes yet) in another 10 or so days. In reality? Probably another 2+ weeks?
All this for a new (And pretty expensive) car, but instead I am driving my old ICE car or somewhat newer, but still old S 85.
If I wanted to drive S85 from 2012, I would have just bought that much more cheaply....
And this is the supposedly irreparable misaligned trim, looks like not quite closed door:
So if it does arrive back with that unfixed, I guess I really need to just claim for a TN lemon law no matter how much I actually love my car otherwise (when it works) (in TN it's 30 days out of service during first year and you have issues that would impact safety or value of the vehicle negatively (which this should qualify, I guess)).
I guess @JonMc might also find this interesting as another "one of those Service Centers in the boonies" experience.
Now cue the people that would tell me how isolated this experience is and how great of service they got and how happy people don't tend to write in the forums to tell how happy they are... Well, I believed that myself before I actually got the car delivered.
Today marks 30 days my X is in service (of the 2.5 months I actually have it).
I bought a Lada (Russian car) in the past and even that was not as bad as Teslas.
Things started to deteriorate at delivery where there were so many visible issues on the car, we run out of space on the due bill.
But the salespeople came to DS help and assured me that all of that is easily fixable and the service center will get on it soon (in 10 days was the first appointment available) and will fix everything in 2-3 days. I'd also get a Tesla loaner.
While I should have walked away right then, I believed them.
Most of the issues seemed minor (other than the HVAC).
So they took the car as promised in 10 days... and brought me a beat down Model S85 from 2012 (vin 6xxx), no autopilot, no parking sensors. But it's only for a few days, so it's ok, right (even had a temp plate that was expiring in a few days)?
So on the day before plate expiration I called the SC to check status and they told me they'd give me another loaner (due to plates) since my car needs longer service - they ordered parts and those parts would be there real soon now.
New loaner was also beat down S85 (vin 25xxx or so) from 2012, also no autopilot, but at least it had parking sensors.
And sine then every few days I was told that the parts are coming in a day or two and then all would be good.
That lasted for 3 weeks when I was told that my car wold be returned, but in fact seats are on the backorder for 8-12 weeks and the windshield (that had a scratched tint) does not have ETA, but was also ordered, and the rest was now perfect.
I was rally happy waiting for my car, since model S does not work for me - my wife totally hates it and I also find getting into it and out of it inconvenient (and in my narrow garage there's no space to fully open the rear doors, so I need to ask my passengers to exit outside, then pull in.)
(I know some of you would accuse me of being spoiled since at least I got a Tesla for a loaner, oh well.
Also Nashville Service Center only has old model Ses (trade-ins) as their loaners, nothing else. Also no model Xes at all).
Anyway, the day car was delivered and what a disappointment, the most visible trim issues were not addressed. Moreover there was now a scratch (not big, but still!)
Also a few days later I find that whover was reattaching interior trim tore some of it.
So I take more pictures, send them back and am assured that since we'll have another visit anyway all would be addressed then.
Also interior starts to rattle in a couple of places - more stuff for that service visit.
At the start of June I get an email that yay, my seats and the windshield are in and they'll take my car back on Jun 7th
and it would only take 2-3 days to fix the rest of stuff.
On June 6th while doing some errands I briefly lose brakes, get "brake fluid low" warning, the braking is quickly restored, I manage not to hit anything, but the brake assist is now missing (i.e. brake pedal is really stiff). A quick call to Tesla SC and they tell me my car is no longer safe to drive, but there's that service thing tomorrow anyway, so no worries.
Next day they come for my car and bring me a loaner - same S85 I had as the very first one, but with permanent plates this time.
Going over the car with the ranger to confirm the issues, he looks at hte scratch and points that that alone would be at least 7 days in a bodyshop. And that most visible outside trim misalignment? That could not be fixed at all because it's a piece welded/glued at factory and it's no longer repositionable! (where was that factory QA control looking?)
So I called SC on Monday and was informed that most of the work on my car was indeed done, but it's in the bodyshop for a while for the scratch now. What about brakes? Well, they are still being worked on, or might be some parts are being ordered? I was promised a callback later in the day with more info (that never came).
Looking at the car state, I see my car is still sitting in the service center parking lot. In ~20 minutes it starts moving and ends up in a body shop eventually.
I call again next day and ask about the brakes again - well, I am told that they checked the fluids and such and all looks fine, but they still need to pull diagnostic data to see what's wrong (so it's unsafe to drive for me, but ok if service people drive it without even looking at what's wrong? great.)
Now another call today and I learn that my car is still in the bodyshop and will be there for a few more days (so the ranger was spot on on the timeline there, I guess that means he was right on the trim piece as well? I'll find when I get my car back, I guess.)
Also Service center finally unpacked the replacement glass (huh, I thought most of the stuff was already installed?) and found that it has terrible ghosting, much worse than what my glass has (huh? I thought mine was pretty extreme already!), but no worries, they ordered another one and it should arrive Monday or Tuesday of next week (I see a pattern here already).
So by their optimistic estimate they would hopefully be done (if all aligns right, an that's without even looking into brakes yet) in another 10 or so days. In reality? Probably another 2+ weeks?
All this for a new (And pretty expensive) car, but instead I am driving my old ICE car or somewhat newer, but still old S 85.
If I wanted to drive S85 from 2012, I would have just bought that much more cheaply....
And this is the supposedly irreparable misaligned trim, looks like not quite closed door:
So if it does arrive back with that unfixed, I guess I really need to just claim for a TN lemon law no matter how much I actually love my car otherwise (when it works) (in TN it's 30 days out of service during first year and you have issues that would impact safety or value of the vehicle negatively (which this should qualify, I guess)).
I guess @JonMc might also find this interesting as another "one of those Service Centers in the boonies" experience.
Now cue the people that would tell me how isolated this experience is and how great of service they got and how happy people don't tend to write in the forums to tell how happy they are... Well, I believed that myself before I actually got the car delivered.
