Tesla Service/Quality control is still as bad as ever I guess

[Peteybabes]

Got my windows tinted and now they're all messed up, as are the front doors. What kind of ridiculous engineering does the Model X have that causes such stupid problems? I've never heard of another car that loses its window and door calibrations so easily (if at all). I knew this was a likely result of getting the windows tinted (because the doors are left open for more than 30 minutes - oh, the horror!) because of this forum, so I was mentally prepared. But I'm still flabbergasted that it's even a thing.

lol same with mine. i had to open and close the windows and door multiple times before it worked properly.

now my right window gasket is messed up as well, will be trying to get that replaced tomorrow.

btw, it's not because the doors were left open, it's because it's a frame-less window and the whoever tints your car or any car with a frame-less window opens the door then uses their finger or screw driver to pop the latch to fool the door into thinking it's closed so that the glass pops all the way out. that's when the fun begins

 

[vandacca]

Got my windows tinted and now they're all messed up, as are the front doors. What kind of ridiculous engineering does the Model X have that causes such stupid problems? I've never heard of another car that loses its window and door calibrations so easily (if at all). I knew this was a likely result of getting the windows tinted (because the doors are left open for more than 30 minutes - oh, the horror!) because of this forum, so I was mentally prepared. But I'm still flabbergasted that it's even a thing.

Yeah, these are newly designed windows that are computer controlled. You get some advantages like the ModelXmas show able to open the windows and possible future improvements like remotely opening/closing your windows.

Disadvantage is the calibration thing, but that too might fade away as the software improves and is able to self-calibrate on-the-fly.

 

[dhanson865]

I am really sick of Tesla today so need to vent some, I guess.

Is this the Nashville service center? Do you live in central TN?

I'm still concerned there isn't a service center in East TN and I'm concerned if I'd have to deal with the Nashville service center in a drawn out way like yours with a 200+ mile drive each way just to inspect a car and reject it until the next repair attempt.

 

[KOL2000]

As I keep saying this is a BIG problem. These are not isolated incidents.

We worship Musk and his mission but when the 3 comes out there are many that will not be as crazy as us. I view my Tesla purchases as an investment and vote of confidence in their wonderful mission. They are also the best cars one can buy hands down. When they work. For now.

Their stock will plunge if they release the 3 as crappily as they did with S and X.

FREMONT ARE YOU LISTENING???

 

[verygreen]

Is this the Nashville service center? Do you live in central TN?

I'm still concerned there isn't a service center in East TN and I'm concerned if I'd have to deal with the Nashville service center in a drawn out way like yours with a 200+ mile drive each way just to inspect a car and reject it until the next repair attempt.

It is the Nashville Service center and I live in Knoxville too. It would be great if there was a closer service center of course.
There's no 200+ miles drive, they come up with a flatbed, load up your car and haul it away and then return it in the same way (at least they are doing it in my case and I know I am not the only one like that since they tend to reshuffle loaners locally when they can.)

 

[hill]

This excuse is somewhat stale nowadays, don't you think so?
It is not 2013 anymore, not even 2014.

it doesn't have to be 2013 or 2014. No - the Alibi now is, "well ... not completely borking up the Model 3 launch has to get all of our attention ... so all you owners who paid over 3X more your cars - & supported us in the early years .... we'll ... ... you'll just have to hang tight.
.

 

[verygreen]

Another disappointing news day.
Got a call from Service Center that my car is back from the bodyshop and the new glass came and it's ok, so they took out the old one and installing the new one right now (yay!), but they looked around the car and see "defect in the paint they just did" so it then would go back to the bodyshop after the glass install (huh?)
The brake issue is still being investigated and just to make sure it's not a software problem, my car had a firmware updated (to the latest I presume) and they would try to address all my other concerns afterwards.

Now why is there a need to lie to me about this last part (that is so easily verifiable) - I don't know, but I checked and there was no firmware update installed on my car, not even scheduled to be installed yet, not even downloading. How can I trust them with other stuff if they resort to lies about this trivial matter?!

 

[outie]

On my first service visit, this is one item they listed -

Concern: Perform courtesy inspection.

Corrections: Courtesy Inspection

- Checked for active faults: No active faults found ().
- Checked firmware version: Updated to latest version v (). - Topped off washer fluid.

Corrections: Check and Adjust Tire Pressure - CA MANDATE

Set tire pressure to factory specifications per CA mandate. Corrections: Car Wash

Performed car wash on vehicle.
Corrections: Firmware Update - Courtesy Inspection

Stage firmware to most current available revision.

Pay Type: Goodwill

Like yours there was no software update as confirmed by the version #. Unless "firmware" is a different thing different than the typical software? I don't know.

 

[ABC2D]

I dont think the lying is Tesla specific, it just part of some people, which bothers the hell out of me as well. Why? What's the purpose? No one is holding a gun to your head, no one is forcing you to make up facts - but, some people just feel the need to make their person more "valuable" and "important". Crazy.

I have a service adviser at my SC who says the stupidestestesteststs crap! I specifically requested to never be assigned to him. To be fair to Tesla, I had a similar service adviser at MB.

 

[verygreen]

On my first service visit, this is one item they listed -

Like yours there was no software update as confirmed by the version #. Unless "firmware" is a different thing different than the typical software? I don't know.

Ha! On my first visit I also had that:

- Checked firmware version: Updated to latest version 8.0 (17.11.10).

Except this was Apr 28, so the latest version at the time was 17.14.x or 17.11.45 (depending on how you define latest, these two did originate at about the same time).

 

[rjdoc74]

Another disappointing news day.
Got a call from Service Center that my car is back from the bodyshop and the new glass came and it's ok, so they took out the old one and installing the new one right now (yay!), but they looked around the car and see "defect in the paint they just did" so it then would go back to the bodyshop after the glass install (huh?)
The brake issue is still being investigated and just to make sure it's not a software problem, my car had a firmware updated (to the latest I presume) and they would try to address all my other concerns afterwards.

Now why is there a need to lie to me about this last part (that is so easily verifiable) - I don't know, but I checked and there was no firmware update installed on my car, not even scheduled to be installed yet, not even downloading. How can I trust them with other stuff if they resort to lies about this trivial matter?!

Wanna feel better?

6 weeks ago I took my car in for phantom object detection of driver FWD. This was fixed, but when I picked up my car I noted a 1/4 inch tear in my 2nd row driver side seat which is right opposite the fixed FWD. I theorized that the tech dropped a sharp object on the seat while fixing the FWD. I immidiatly showed it to the staff at SC and was told the new seat would be promptly ordered. It should take 4-6 weeks. I was told I could check in 2 weeks though. I called in 2 weeks to check on the status and was told "not yet", but definitely ordered. Called in 1 more week- same, not yet but ordered. Called again today- "ah, so sorry, we ordered a 3rd row seat instead of the 2nd. So we have to order it again". How long is this going to take I ask. "4-6 weeks". F*******************K!!!!!!!!!!

 

[verygreen]

Wanna feel better?

6 weeks ago I took my car in for phantom object detection of driver FWD. This was fixed, but when I picked up my car I noted a 1/4 inch tear in my 2nd row driver side seat which is right opposite the fixed FWD. I theorized that the tech dropped a sharp object on the seat while fixing the FWD. I immidiatly showed it to the staff at SC and was told the new seat would be promptly ordered. It should take 4-6 weeks. I was told I could check in 2 weeks though. I called in 2 weeks to check on the status and was told "not yet", but definitely ordered. Called in 1 more week- same, not yet but ordered. Called again today- "ah, so sorry, we ordered a 3rd row seat instead of the 2nd. So we have to order it again". How long is this going to take I ask. "4-6 weeks". F*******************K!!!!!!!!!!

The major difference: You are still driving your car while waiting for the seats to arrive.
I am driving a really old S85. If I still had my car(or something comparable), that would have been a much better situation.

 

[outie]

Wanna feel better?

6 weeks ago I took my car in for phantom object detection of driver FWD. This was fixed, but when I picked up my car I noted a 1/4 inch tear in my 2nd row driver side seat which is right opposite the fixed FWD. I theorized that the tech dropped a sharp object on the seat while fixing the FWD. I immidiatly showed it to the staff at SC and was told the new seat would be promptly ordered. It should take 4-6 weeks. I was told I could check in 2 weeks though. I called in 2 weeks to check on the status and was told "not yet", but definitely ordered. Called in 1 more week- same, not yet but ordered. Called again today- "ah, so sorry, we ordered a 3rd row seat instead of the 2nd. So we have to order it again". How long is this going to take I ask. "4-6 weeks". F*******************K!!!!!!!!!!

They are waiting for approval to order me a complete FWD to fix my phantom object detection problem. She said it would 3-4 weeks to order the door and I can drive my car while the part is being ordered. I haven't heard back about the approval so the car is still at the SC.

Now I think about it with summer finally here in SoCal I'll have to deal with the phantom object quite often if I was to get my car back. Not to mention it's a safety issue w/ the FWD failing to open properly. My kids wouldn't be able to get off the car. I am thinking to let them keep the car until it's fixed otherwise it's too inconvenient to deal with the FWD. I am driving their model X loaner so it's not much different.

 

[vandacca]

Another disappointing news day.
Got a call from Service Center that my car is back from the bodyshop and the new glass came and it's ok, so they took out the old one and installing the new one right now (yay!), but they looked around the car and see "defect in the paint they just did" so it then would go back to the bodyshop after the glass install (huh?)
The brake issue is still being investigated and just to make sure it's not a software problem, my car had a firmware updated (to the latest I presume) and they would try to address all my other concerns afterwards.

Now why is there a need to lie to me about this last part (that is so easily verifiable) - I don't know, but I checked and there was no firmware update installed on my car, not even scheduled to be installed yet, not even downloading. How can I trust them with other stuff if they resort to lies about this trivial matter?!

I certainly don't know the innards of an X, but it is possible that there is some independent component that has it's own firmware (MCU perhaps?). For example, I know that the FOB has it's own firmware and can and must be updated independently from the main OTA software update.

 

[Peteybabes]

The major difference: You are still driving your car while waiting for the seats to arrive.
I am driving a really old S85. If I still had my car(or something comparable), that would have been a much better situation.

I'll add a little salt to the wound, yesterday I got a P100D to drive around for the day!

 

[verygreen]

I certainly don't know the innards of an X, but it is possible that there is some independent component that has it's own firmware (MCU perhaps?). For example, I know that the FOB has it's own firmware and can and must be updated independently from the main OTA software update.

The internal components that are inside of the car are typically updated with the firmware update over the air (fob cannot because it might not even be present when the car is updating). I am not saying that this cannot be done independently by directly connecting to the car, but I find it somewhat unlikely since typically all those components like to have firmware versions that are in sync with each other.

 

[verygreen]

So today is week3 + 1 day of the second service visit.
I got a call in the morning from my service center regarding the manufacturer notice letter they received (1st step of the lemon law process I did some time ago that starts the 10 days "fix it or take it" clock), the letter was actually delivered last week and the deadline to fix stuff is tomorrow (= my car was in service for 40+ days tomorrow).
Anyway they sound really concerned and of course they wanted to talk to me as soon as they got the letter.

The car itself is still in the bodyshop (actually been in and out a couple more times as I imagine they keep finding more problems).

After explaining my concerns again I am told that there's no telling when my car would be ready but they do want it to be in perfect condition and that's why it's at the bodyshop again. They still don't have any X loaner and not even on the sales side, but they'll try to do something for me. I am now promised daily updates.
I have decided to let them finish the repairs assuming an X loaner could be procured for me in a reasonably timely manner.

We'll see how it goes from here.

 

[cwerdna]

This excuse is somewhat stale nowadays, don't you think so?
It is not 2013 anymore, not even 2014.

And per About Tesla | Tesla, Tesla was founded in 2003. (But yeah, they're very new compared to all the other major automakers and small in terms of # of vehicles produced per year. VW, GM and Toyota each have had years of ~10 million vehicles each for a given year.)

I have had major issues with my MX100D which was delivered in March. I have been to SC couple of times already. Some of the issues are still there. I really don't understand why the quality of MX is so bad.

I've wondered about that at automotive reliability and durability testing. It's funny that my entire thread on the subject is mostly crickets here on TMC.

 

[verygreen]

Got my car back today from the service and just like before, some things better, some worse.
The outside panel alignment is much better now, including the thing above the driver's door that reportedly could not be fixed. It's raining so I cannot see the paint in great details to see how it was fixed.

Now on the bad front:
The replacement seats are not any better than the old ones. the driver seat still has a crease in the exact same spot, just a little bit less pronounced. The passenger seats came in bad so SC just got a leather specialist to recondition both the in-car and the new seats and the in-car seats were looking a bit better than the replacement so they left them in.
Somebody scratched the lass separator in the passenger side FWD.
Somebody scratched the steering wheel.
The rattles are not gone, instead there's a new rattle somewhere in the back (the person that brought the car back thinks its within the passenger side FWD after sitting in the second row) and it's super loud and super annoying - this would need the car to go back to the service center to look at it again and I don't have a lot of faith in this anymore.
Replaced windshield's ghosting is not any better than the original one.

All in all because there's a need to bring it back in, instead I asked for a replacement vehicle to be built. The SC people will start their side of the paperwork once they are back to the office later today. They left my car with me in the current state until the replacement details become more known, I guess.

We'll see how the rest of it unfolds.

 

[verygreen]

Just looked at the work invoice:
"Checked firmware version: Updated to latest version 8.1 (17.17.17)." - yet the car is actually 17.17.4 and never got any updates. Additionally it was never updated in the system as "in service" for the whole period, apparently.