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Tesla Service Remote vehicle access

msb175

Member
Sep 4, 2020
39
36
MD
Just got the car back from my SC. Was surprised to find out the SC doesn't need the key cards anymore to lock/unlock and drive the car. They can remotely access and drive the car. Cool and somewhat concerning at the same time.
 

msb175

Member
Sep 4, 2020
39
36
MD
Havent they always been able to put the car in service mode and do this?
Maybe.. or maybe just new to me/this service center. The few times i went, i always had to leave my key card in a drop box. ... last was Nov 2020.

But yesterday, CS rep said NO card key was needed and a tech said they can just remote access the car to unlock and drive around.
 

jjrandorin

Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
10,356
11,698
Riverside Co. CA
Maybe.. or maybe just new to me/this service center. The few times i went, i always had to leave my key card in a drop box. ... last was Nov 2020.

But yesterday, CS rep said NO card key was needed and a tech said they can just remote access the car to unlock and drive around.

Maybe there is a change to service mode, letting them actually drive the vehicle (I dont know, just speculating). I do know that they always could unlock the car with service mode, thats what mobile techs do when they get to your vehicle.

I have left a key the few times i took my car in for service. FWIW, every time my car has been to tesla for service, it was for replacing rim(s) (and tires) due to pothole damage, or the 5 times it took for them to install a rear spoiler that actually fit "somewhat decently" for my model 3 performance.
 

Ampre Sand

Member
Nov 18, 2016
74
45
Seattle
My mobile tech told me they can only remote unlock the vehicle if there is an active service appointment and the time and place are correct. No ability to randomly walk up and magically unlock just any vehicle.
 

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