My few dealings with calling Tesla service have been frustrating. I don't know who I get on the phone but they don't seem to know very much and are eager to get me off the phone.
My most recent phone call was to ask if I could book an appointment to get my snow tires swapped for the all season tires. I was told that Tesla does not do that, nor do they send the mobile truck to do it at your home. I was instructed to go get it done at a tire shop. They stated that they no longer provide that service as they are too short staffed and prefer to deal with service problems.
I was surprised that I have been passed on to a tire shop and stated that I always thought that they would take care of that for me. I also stated that I was reluctant to go to a tire shop for fear that the battery could get damaged if they don't know how to jack up a Tesla. Service told me I would be fine and suggested some tire shops.
Has anyone else found this?
My most recent phone call was to ask if I could book an appointment to get my snow tires swapped for the all season tires. I was told that Tesla does not do that, nor do they send the mobile truck to do it at your home. I was instructed to go get it done at a tire shop. They stated that they no longer provide that service as they are too short staffed and prefer to deal with service problems.
I was surprised that I have been passed on to a tire shop and stated that I always thought that they would take care of that for me. I also stated that I was reluctant to go to a tire shop for fear that the battery could get damaged if they don't know how to jack up a Tesla. Service told me I would be fine and suggested some tire shops.
Has anyone else found this?