Tesla Motors Club

I posted this in the Tesla forums, but it seems everybody has moved from there because they are shutting them down. So posting here in case anyone has had a similar experience.

My wife gets a flat tire in Model Y yesterday. No spare obviously.
Roadside assistance is called. Since there is no "Mobile Tire Service" in my area (all of South Florida), tow truck comes.
There is no loaner spare wheels available, and the nail hole is too close to the edge of the sidewall to patch, so my options are:
A) Flatbed to Tesla Service Center
B) Figure it out on my own

I chose A.
So I get a Tesla app message from service at 8:30am next morning.
They tell me the tires are NOT in stock, but new ones are being delivered. Can we have your approval.

"What is the ETA on the new tires?" I ask.

No answer

"Is it the same OEM tire? And when will they be in?" I ask 30 min later.

No answer.

I call local service center. Nobody answers, get directed to voicemail. Leave message.
No return call.

"Hello, anybody there?" I ask in the app 45 min later.

No answer.

I call the service center again, knowing they are open and people are there.
No answer, get voicemail again.

So now I am out of a car and nobody is responding and I don't know what else to do.
This car only has 200 miles on it.

The only other option at this point is to Uber to the service center and find out WTF is going on there.